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Business Profile

Identity Theft Protection

AllClear ID

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for AllClear ID's headquarters and its corporate-owned locations. To view all corporate locations, see

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AllClear ID has 3 locations, listed below.

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    • AllClear ID

      9600 Escarpment Blvd Ste 745 # 225 Austin, TX 78749-1983

      BBB accredited business seal

    • AllClear ID

      816 Congress Ave Ste 1800 Austin, TX 78701-2482

      BBB accredited business seal

    • AllClear ID

      615 West Superior Avenue Floor 4 Cleveland, OH 44113

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Topic:I have cancelled the service but I am still getting charged by AllClear ID.Detail:I have had adult identity protection and children identity protection service from AllClear ID since 2014.In July 2023, I called Allclear ID to cancel children identity protection service. I was told by their agent that the service was successfully cancelled. However I have been charged for it till now.On November 1st 2023, I called AllClear ID to cancel all the service, adult and children. I was told by their agent that the only way to do it was to go to my online profile and cancel my account. I did it and received an email from AllClear ID confirmed my cancellation.However I was charged again on November 21, 2023, on the receipt it indicated the charge was for adult and children identity services for the coming month - Nov 21 to Dec 21, 2023.I called Allclear IDs customer service on Nov 20, 2023, then I was told that their billing department doesnt know anything about the services being cancelled, I need to email the billing department to request payment cancel and refund.I found it very unreasonable and unacceptable that customers get charged for the service they have already cancelled just because the company doesnt inform their billing department the cancellation, and they dont tell customers that until customers call to find out they have to contact billing department themselves. This is not right. I request AllClear ID to make corrections.

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