We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Stores

Samuels Jewelers Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for Samuels Jewelers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Samuels Jewelers Inc. has 176 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Samuels Jewelers Inc.

      2914 Montopolis Dr Ste200 Austin, TX 78741

    • Samuels Jewelers

      Arrowhead Towne Center Glendale, AZ 85301

    • Samuels Jewelers Inc.

      1050 Central Avenue Middletown, OH 45044

    • Samuels Jewelers Inc.

      4150 S Highway 27 STE 8A Somerset, KY 42501-6400

    • Samuels Jewelers Inc.

      1376 Baybrook Mall Friendswood, TX 77546

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased my wifes wedding ring in 2012 and upgraded to a lifetime coverage policy in 2017. We have never received any contact information for the policy since they closed. We would like to know if there is another company who took over the policies or if there is a way to seek a refund for the services which were never provided since their closure came suddenly after we purchased the upgraded policy.

    • Initial Complaint

      Date:11/06/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I purchased our wedding bands and engagement rings from Rogers Jewelers, with a lifetime service plan. We purchased the plan approximately 3 months prior to the location in ******* Mall closing, and subsequent locations around ********** closing. We were not given any information at the time or since for how to utilize this service we were sold, and feel this is incredibly inappropriate and should either be provided, or refunded. We have since not been able to find any contact information at all for the company to be able to use this service or obtain the refund. We have just over $10,000 in jewelry with a lifetime plan that was $500 to cover them.

    • Initial Complaint

      Date:06/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased my wedding band and engagement ring in November of 2018. Andrews Jewelers has since gone out of business. We also purchased a lifetime warranty on the entire set. I have had no luck finding this company. We were not contacted about the closing of the company. I am in need of a refund or contact info to get my refund or how to go about my warranty and insurance on this jewelry.

    • Initial Complaint

      Date:04/16/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My now husband purchased my engagement ring and wedding band from Andrews Jewelers in 2018 and also purchased the extended care warranty. Andrews Jewelers recently went out of business and closed since. Upon speaking to another jeweler, they advised that we are entitled to receive a refund of our purchase or at least the cost of our warranty as they can no longer fulfill our purchased warranty, which is illegal. Here is the purchase information and I have also uploaded a copy of our receipt.Purchase date: 4/15/2018 Order #**** Str554 Final total: $4510.69

    • Initial Complaint

      Date:09/29/2022

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi there. My husband bought my wedding set from Andrews Jewelers (Rogers ******** in 2011. We had purchased the lifetime warranty a couple years later. Since the stores went under several years ago Ive been unable to do anything with my rights. I cant even wear them because they no longer fit me due to weight gain. I cant get them inspected/ and resized without paying to have them made like new by another company and then paying to have them reinsured. I cant get anyone to help. Please advise.

    Samuels Jewelers Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.