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Business Profile

Live Streaming

Restream

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Live Streaming.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my account since May of 2024. I emailed and sent information to them to cancel this account as requested, but there was no response. They keep charging my account every month. I have tried to call every month, but the line rings busy. The chat will not take my questions.

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 17th of December, I went through the steps of cancelling my subscription to Restream.ios web service. Upon completion, I was given a webpage saying it had been canceled, so I closed out and moved on.On December 20th, seemingly because they still had my card on file, it resubscribed me to their service even though I simply dont use it. After reaching out via email in hopes for a refund, I was told it wasnt covered under their refund policy.Instead of simply refunding me the money I was clearly didnt want to spend, I was offered credits for a service I didnt and still do not ****** my opinion, its already bad business practice to not allow for a one click cancel on their site, but to force me into another year of subscription instead of refunding money they shouldnt have been able to get in the first place is disgusting.

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Restream charged me $500 without notice, without a receipt, and "may" give my money back.

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried to contact customer support for the ******************** media streaming company on behalf of the church that uses it. During the course of the conversation the cost service person tried to access my personal financial information in what he said was to identify who I was and verify that I was who I claimed yo be. I asked why he needed me personal info when I was representing a church, that is paying for the service he ask why I was concerned. Told him I was uncomfortable with him wanting my personal info when it had nothing to with the corporate account. He then became indignant and told me to end the call because I was being unreasonable and they had millions of customers just like me and that I called him so he is not the scammer and I was. This is not customer service.

  • Initial Complaint

    Date:06/23/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are a mental health related charity named Bipolar ********* located in ******, *********. We just discovered a fraudulent transaction: USD190 equivalent to AUD281.59 unlawfully taken from our bank account today, 23 June 2023, by RESTREAM, **** notwithstanding our formal written Notice to them dated 21/06/2023 (Annexure B), expressly and specifically notifying our intention to not renew any annual subscription, which they acknowledged in writing (Annexure B).

  • Initial Complaint

    Date:11/04/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau team,I had purchased an yearly subscription from Restream.io in November, ******************************************************************************* the middle of 2022. I did not realize at the time of paying that Restream.io is going to automatically charge me for another year of subscription after the term ends. I realized on November 4th 2022 that Restream charged my Chase credit card ending ******* for the amount of $190.00, charged on November 2nd 2022. Within 2 days of them charging my card, I used Restream's Support chat function (their only contact option) and asked for a refund for the automatic payment that was not obvious to me when I subscribed a year ago. Most companies would refund the amount, or at least partial refund, if called with such a request within a week. But Restream.io chose to forward me to their subscription cancellation page and agreement with greyed out contract of autopayment every year, which seem to be a form of extorting customers as most people won't read such greyed out texts. Restream.io does not have a customer care number to call or complain about. I realize that I might not be the only one in such nefarious extortion situation due to inappropriate business practices of subtle auto-subscription like this. So, I thought of reporting to get some help for myself and possibly others who are in the same boat as me. Thanks for considering my case.Best,***************************

    Customer Answer

    Date: 11/07/2022

    Better Business Bureau:


    I am writing with respect to the BBB complaint# ********. 

    Thank you for listening to and considering my complaint.

    The company, Restream.io reimbursed me with the amount they automatically deducted from my card. 

    Because they served me right, although it took some effort, I would like to cancel my complaint as I want to be as fair to them as possible.


    Regards,

    *****************************************

Restream is NOT a BBB Accredited Business.

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