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Business Profile

Parking

Municipal Parking Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking.

Complaints

This profile includes complaints for Municipal Parking Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Municipal Parking Services has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/19/23, I parked at 1401 Point st for a work event. The garage gates were open. My colleagues and I looked for parking rates, signs, or indications of parking guidelines. There were no attendants around. After not seeing anything, we parked for dinner making an assumption the garage must be free in the evenings, given the lack of signage. I received a bill in the mail.

      The bill has no phone number to contact for concerns. At the time of the ticket, the website at ********************************** was not working (it is currently).

      In addition, the parking fees are exorbitant, that included a ticket charge of $65.00 and an additional unpaid parking fee of $30.

      This business is engaging in deceptive practices.
      I am happy to pay the cost of parking in the garage, as that had been the original intent.

    • Initial Complaint

      Date:02/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked at **** ***** **. Baltimore while doing an emergency repair for the Daycare Center located in this building during the afternoon of 2/3/23. There’s construction all around this area and only parking available was this. While I rushed to assist with the emergency repair I forgot to fill the information on the app (as there is no kiosk or booth to get a ticket) Today, I received an official looking "citation" - TICKET # ******* at Garage#P2308-P2307 from Premium Parking for $95 which stated that $30 was for parking and $65 was the "Ticket Amount." First, I believe they may be doing this to many of the visitors of this building. Second, the fine is exorbitant. Third, this is made to look official when Premium Parking has no legal authority to enforce "tickets" or fines. They threat with booting/towing and collections. These guys are predatory and kindly request BBB to look into what they are doing because from my perspective it is harassment and threatening which is a violation of state law. It should also be noted that they do NOT provide a phone to call to and they pretend to be an “official-looking agency”.

    Municipal Parking Services is NOT a BBB Accredited Business.

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