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Business Profile

Picture Hanging

Foster's Art Installation, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Picture Hanging.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** Art Installation was hired to perform installation services on February 29th. It was previously communicated and agreed upon that several of the art pieces were still in the boxes and unopened, and ******** would need to carefully inspect each piece for damage upon opening and refrain from installing any damaged pieces. Despite this, several damaged pieces were hung, and had to be subsequently taken down. This led to unsightly holes and missing paint patches on my wall. When I called into the office, I was connected with "*****" who presented himself as the owner. He had his technician take photos of the damage and committed to sending his repair technician to repair and paint the areas. It has now been a month, and no one has reached out regarding this. I contacted the company twice yesterday (one voicemail left, one call answered) and was assured by the lady who answered the phone that I would be contacted today, which did not happen. I do not appreciate nor will I tolerate being ignored.

    Business Response

    Date: 04/30/2024

    **************** hired ******** Art installation to hang his art. We did exactly that then he said 3 art were barely scratched in shipping so we removed the art from the wall. Obviously, there would be 6 very small nail holes to be patched which we did. We only charged him 1/2 (****** discount) of the estimate in good faith and for his trouble. He then called back several weeks later wanting us to come out and hang the 3 replacement pieces for free. I told him the holes were still there to just put the nails back in and he would be good to go. He proceeded to get nasty with me, so I politely ended the call. It is very obvious to me he likes to take advantage of vendors and enjoys the confrontation plus getting work done for free. I have no interest in having anything to do with this individual in the future.

    Hope this helps.

    Sincerely,

    ***********************

Foster's Art Installation, Inc. is NOT a BBB Accredited Business.

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