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Business Profile

Pool Contractors

A-Tex Family Fun Center
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for A-Tex Family Fun Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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A-Tex Family Fun Center has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a hot tub from ATEX. The cover was under warranty for two years. Before the two years expired, the cover became water logged and full of mold. **** said they would get me a new cover and since then the representative I was talking with refuses to return phone calls or emails.

    • Initial Complaint

      Date:12/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Dimension One Spa on 8/31/22 and it was installed on 9/7/22. On 10/13/22 I contacted A-Tex about a leak in the spa and it took to 11/8/22 for a repairman to look at the spa. He said it was an internal leak and he would tell A-Tex to set up an appointment to find the leak. I contacted my salesman about the leak and that we wanted a new spa to replace ours. He passed me to the manager and he said he had to contact Dimension One and it would take 2 to 6 days to determine how the leak would be handled. On 11/18/22 A-Tex had not responded so I called the manager and he said he had turned it over to the owner to contact Dimension for a solution. On 11/28/22 there had been no response so I called and was told the Dimension One required proof of leak. The manager said they needed to set up an appointment on 12/15/22. I advised him the repairman on 11/8/22 said he would turn in an appointment and the manager did not have anything to say other than 12/15 was the next appointment they had. My concern that this whole process has been just a delay ploy to delay till a refund is beyond the time to replace or refund my money for a defective spa.

      Business Response

      Date: 12/13/2022

      The customer has requested that his spa be replaced with a new model.  A-Tex has acknowledged his request and told him that we would be his advocate in dealing with the manufacturer, Dimension One Spas.  We have placed the customer's request for a new spa with Dimension One.  In order to acheive this goal, the rules and procedures established by Dimension One Spas must be followed.  Before they will consider replacing the customer's spa with a new model, they require us to inspect the current spa and tell them exactly where it is leaking and what steps would be required to repair the leak.  Then and only then will they consider replacing the spa.  Therefore, we have set up an appointment on 12/15/22 to inspect the spa and determine the source of the leak.  This was the first avaiable appointment we had, as our service department has been extremely busy over the past few months.  After we come out on 12/15/22, we will present the findings to Dimension One and continue to advocate on the customer's behalf for a replacement spa.  We believe that after we provide Dimension One with the information they are requesting, we will be successful in procuring a replacement spa for the customer.  The customer has been informed of these necessary procedures.

    A-Tex Family Fun Center is BBB Accredited.

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