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Business Profile

Razors

OneBlade

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/26/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: 4/8/2020 Price paid: $270 Item purchased: Limited Edition *************************** is an issue of false advertising. I purchased a product labeled as limited edition and later (and currently) that same product is offered it as a standard edition SKU, as well as for a cheaper price (which is secondary to the false advertising as limited edition). Its not Limited Edition if anyone can purchase it, and had I been given that information upon ordering, as I explained directly to the **** I would have made a different decision on which model to purchase. I appealed to the company to give me the opportunity to buy that other model, while honoring the same discount that I used to purchase my original OneBlade, and I would return the model that I purchased given that they changed the the terms of the deal. I was told that they originally offered the model I purchased as limited edition, but it became so popular that they decided to offer it as a standard edition. On my end, I paid $270 for a product that I understood to be a limited edition, and therefore of a higher rarity/limited run as compared to other models. Thats not an ethical business practice to advertise something as a limited run and then change those terms for financial gain. I had taken advantage of a 50% off promotional code, and asked them to honor that promotional price to allow me to purchase a different model with the new information that the model I purchased is not a limited edition, and was told, plainly, no. I mean to return the current model I purchased, and to purchase a different model, at the original 50% off.

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