Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bettinger Realtors are the worst. If I could give them a zero I would. Empty promises would not fix things and the home was not liveable. **** lied and did not have repairs done. From the get go she said the repairs will be fixed. The repair man showed up and said repairs needed to be made. The home was dirty when we moved in carpet took three times to vaccum until cleaned. ***** is horrible won't return emails or calls. Bettinger and the landlord refuse to return my FINANCIAL deposit. They stole my $2025 and refuse to return it. Keep the rental deposit I get it but my financial deposit is not your money to keep. Thieves. So no response on repairs we moved out. No return phone call or text. Nothing. We cleaned every room before leaving. Also this home had mold in large bedroom closet from ceiling leak black mold we found our clothes were thrown away as they had mold. I did not ask for reimbursement of the clothes. However after we moved out repairs were done inside and outside, tile floors, foundation, and concrete. All the things that were supposed to be done were Done after we moved out. Be careful and get everything in writing. So we had to give 3 months deposit one lease rental deposit 2 financial deposit. Received one financial refund and won't return the second. Be Aware they are thieves.

  Business Response

  Date: 11/12/2024

  ****** Suldosky leased the home at *************** and moved into the property on 09/15/2023.  The tenant signed a lease agreement without seeing the property before moving in.  This was disclosed by their leasing agent, and the lease agreement was executed by the tenant and landlord, with the tenant agreeing/accepting the property as-is as seen on the lease agreement, paragraph 15 (B). (see attached lease agreement)
  The tenant did not initially meet the income qualifications to lease the property.  The income requirement to lease the home requires an income of 3 x the monthly rent ($2025 x 3 = $6075 minimum total income.  At the time of the lease signing, the applicant ****** Suldosky agreed to pay a triple security deposit to be considered for leasing the property.  The landlord agreed to lease the property with the triple deposit and offered to release 1 deposit ($2025) once proof of income/new job offer letter was received
   In April of 2024, the tenant was given $2025 of the excess deposit as agreed upon.  The physical check was tendered to the tenant at that time, check #***** for $2025.  (see copy of check)
  In March 2024, the tenant submitted a letter stating that they would be moving out in 30 days.  This was never agreed upon by the landlord and no approval of early termination of the lease agreement was established.
  In May 2024, the tenant contacted our office and stated the house was empty and they had moved out.  We tried to access the property however were unable to as the tenants never turned in the keys or gave access back to the landlord. (See email exchange noted herewith)
  The lease agreement was abandoned.  ******'s claims of no work being done at the property during the short tenancy are inaccurate. (See copy of list of bills/work done) The floor remains in the same condition as it was prior to the tenant's move-in. 
  It is believed the tenants bought or leased a new house and wanted to use the repairs as an option to try and force an early termination.
  The tenants broke the lease agreement and their remaining security deposit was forfeited to the landlord for lost rent as stated in the lease agreement.
  The leasing agent never verbally agreed to repairs as the tenant claimed. We never give verbal agreements, especially without property owner's approval

  Customer Answer

  Date: 11/14/2024

  Complaint: 22480023
  
  I am rejecting this response because:

  First a walk through was completed.
  
  In attendamce: ****, my daughter in law Belle, the prior tenants, my husband **** and myself on video.
  
  On or around we believe Aug 10 2023 we did a walk through by phone with our daughter in law on ******** Messenger with the approval of ****. A walk through was a requirement and with us living out of state our family member was here in ***** and called us to do the walk through.
  This walk through was done with the previous tenant in the home and upset we were having to do it. We could not see the master bedroom or bath as a child was home sick that day and the previous tenant said in a rude manner look at the pictures on website.
  The previous tenant and **** went back and forth with rude comments to one another.
  **** took my daughter in law around with us on camera. **** approached the bathroom next to the spare bedroom and said crack on the floor will need to get our tile *** out to look at it. We all said cracked tile. **** stated the tile will be fixed before you move in.
  Before hanging up we reminded **** of the tile *** and she reminded me of my job offer letter see what I can do to get something.
  
  
  We could not move in until Sept 15, 2023. On that day 9/15/23 my husband **** and I received the key to the rental entered in morning and noticed the tile in the bathroom was not repaired and saw the crack went from one side of the home to the other.
  An email was sent asking if it was okay to move in due to foundation crack. (See attached)
  
  The tile *** text me and said he will be by to check out the tile. He arrived and went straight to the bathroom said yes it will need to be repaired.
  I ****** showed him the crack from the laundry room through the pantry, through the hallway, the bathroom and told him to look outside cracks down each side of the house. I even asked if it was safe for us to live here. The tile *** said do not mention anything about the foundation. I asked why but now I see why. The tile *** said it would be difficult to repair with tenants in the home but would take his information back to Bettinger. The cracks will only get worse as the home settles.
  
  Yes we were aware of cracked tile but as we stayed cracks became wider and wider.
  We had rugs down over the cracks to keep from stubbing toes or cutting feet.
  
  It is not our job as a tenant to babysit the landlord or lease department. It is your job to make sure your homes are liveable. It is your job to make sure your homes you rent are up to par. It seemed no one cared and ignored us.
  
  Second:
  I am raising a child my great nephew and he is important and deserves better. This home was getting worse.
  I already removed him from one awful situation and to have him live there as tile chipped away and cracks widen was ridiculous.
  We were ignored. Bettinger was aware repairs were needed and thought it was okay for us to live in a home with cracked tile getting worse.
  
  Yes I notified Bettinger we were moving out. It is my job to keep this child safe and a good home.
  
  So the need for the additional refund back is to do what is right not steal what is not yours and should not use our money for the repair.

  Our understanding was financial deposit is different than the security deposit. I am not disputing the security deposit. The financial deposit should be returned. 
  
  It seems no one wants to do the right thing and keep their word. ****** learned get things in writing.
  
  Regards,
  
  ****** *********

  Business Response

  Date: 12/01/2024

  My company's final response is that our first response stands, with all its information and attachments. The lease was broken by the tenants, so all remaining deposits were forwarded to the owner. There is nothing more we can do as we are not a party to the lease agreement. 

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ****************************. in ****** from 10/05/2021 to 09/30/2022. During said time they charged $1,800 a month for a modular home. While leasing at that property we had several issues with the tile over the wood floor shattering and cutting our feet, full holes appearing in the floor, and hoards of rats that made a nest under the house that the plumber found. I was scared for myself and my children's health due to these rats which the maintenance man, ****, said all these issues have been ongoing for years. He just covers it up and the lease to another tenant. The fire department came out during an emergency one time in August 2022 and said the fire detectors were too old to pass inspection and the batteries kept dying. During our time at this property the management never visited, never did upkeep with pest control or keeping the house safe. We didn't see the maintenance man until the week before moving out.

  Business Response

  Date: 10/05/2022

  Thank you for you message.  For over 36 years we have maintained a high standard for property management services to our clients and tenants who rent from us.  Through our experience, once and a while we receive this kind of complaint.  This is a reactionary complaint by a former tenant whom was contacted about the "poor" condition of the dwelling. 

  This particular tenant, whom was on the lease with other 2 tenants left the rental home in deplorable condition. The other 2 roommates left 2 months before because of problems with this person (See email attached). ************************* ****** is problematic and has not helped pay rent at the property for 10 months.

  
  These tenants have abandoned many personal belongings both for adults and children.  After being contacted about the condition of the property, the tenant has decided to make a claim with the BBB in an attempt to not be charged for the damage and and the poor condition of the move out.  Still no response has been received by Mr. *************************** about the condition of the home, but instead he has contacted the BBB.

  
  Please see sample photos of the abandoned car (with junk hoarded inside), trashed rental unit, and questionable living quarters for Mr ********************************** Since the lease agreement began last year (10/21), the tenants did NOT submit any repair request until we were made aware of an issue only a few weeks ago. These tenants were very difficult to contact when agents wanted to visit the property. 
  

  Lastly, the pest control situation is attributed to the living habits of the tenants as observed by our professionals and in the photos attached photos.

  
  This is a classic case of shifting the blame for one's own actions.

  
  -*************************, Property Manager

  Customer Answer

  Date: 10/05/2022

  Complaint: 18167645
  
  I am rejecting this response because:
  I have paid my share of the rent up until the day of moving out. There has not been one time that any of us were problematic or deplorable. No one moved out 2 months early. And the bad condition of the house was before we even moved in, my pictures are timestamped October of 2021. The car with belongings in it is due to not having means to store them elsewhere, they are not abandoned. 
  Regards,
  
  **************************************