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Business Profile

Records

GovernmentRegistry.Org

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Records.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to opt-out of www.governmentregistry.org using my personal private information and selling it on the website. When you try to opt-out using their online process it is a scam and shuts down. When you try to email them to have them remove your information the email bounces back and it is also a scam. I want all of my personal information to be removed from their website permanently and I want them to not sell my personal information or share it with any third parties. The information they have of me is the following: ******* ********** latest address is ******************************, aged 60.

    Business Response

    Date: 03/18/2025

    Dear *********************** you for your request to remove your information. We can confirm that GovernmentRegistry has processed and completed the removal of your data from our services.

    Furthermore, we apologize for the error you've encountered on our website. Rest assured that this has been reported to our technical team. 

    If you continue to see your information online, please review the specific URLs of the profiles in question and contact those sites directly about their privacy policies and compliance.

    Should you have any further concerns, feel free to reach out, and well be happy to assist.

    Sincerely,
    Ruffa


    Customer Answer

    Date: 03/18/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******* ********

  • Initial Complaint

    Date:03/07/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is sharing my personal information and putting me at risk. It is not possible to opt out.Their opt out form does not work. When you click the button to submit the opt out request, it times out. I have made this attempt repeatedly for almost 30 minutes.I then attempted to send them the request via their online contact form.After clicking the button to submit the request, a message came back saying "something went wrong."I need my information removed from this site. They are clearly making it difficult - if not impossible - for people to submit the request to remove their information!

    Business Response

    Date: 03/09/2025

    Dear *********************** you for reaching out to GovernmentRegistry. We apologized for the inconvenience you've experienced. This was already forwarded to our technical team and investigating it.

    Furthermore, in order for us to proceed with the removal of your request, we kindly ask you to provide us with one of the following pieces of information:

    Your full name and current address, OR
    Your report ID, as it appears on GovernmentRegistry.

    This information will help us ensure the accuracy and security of your request. Once we have the necessary details, we will be able to assist you further.

    Thank you for your prompt attention to this matter.

    Best regards,
    Ruffa

     

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I want to be removed due to fear of our safety. The opt out page is broken, the "contact us page" is broken, and the privacy email gets rejected.

    Business Response

    Date: 02/12/2025

    Dear *********************** really sorry for the error youve experienced. Ill make sure to report it to the technical team so they can address it promptly.

    Furthermore, in order for us to proceed with the removal of your request, we kindly ask you to provide us with one of the following pieces of information:

    Your full name and current address, OR
    Your report ID, as it appears on GovernmentRegistry.

    This information will help us ensure the accuracy and security of your request. Once we have the necessary details, we will be able to assist you further.
    Thank you for your prompt attention to this matter.

     

    Best regards,
    Ruffa

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to protect my privacy and this website is giving out information based on a phone number search which is highly invasive. Attempts to opt out of the service have not been honored and the website does not allow you to successfully complete the opt out process. The e-mail addresses provided are misleading and requests to opt out are not answered. There is no phone number provided nor live chat option either to address my concerns.I would like my record of ******* ***** in **********, ** to be removed from this website including my phone number in order to maintain my privacy and safety from scammers.

    Business Response

    Date: 02/10/2025

    Dear ************************** you for your patience. I wanted to inform you that your previous email was unfortunately found in our spam folder, which caused the delay in our response. I apologize for any inconvenience this may have caused.


    Furthermore, I can confirm that the information you inquired about is no longer available on GovernmentRegistry.org.


    Please let me know if you need any further assistance.


    Sincerely,
    Ruffa

GovernmentRegistry.Org is NOT a BBB Accredited Business.

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