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Business Profile

Rehabilitation

Pain Specialists of Austin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rehabilitation.

Complaints

This profile includes complaints for Pain Specialists of Austin's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pain Specialists of Austin has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Pain Specialists of Austin

      4100 Duval Road, Building 3 Suite 200 Austin, TX 78759

    • Pain Specialists of Austin

      500 W. William Cannon Drive, Suite 206 Austin, TX 78745

    • Pain Specialists of Austin

      2401 Walker Place Blvd., Suite 100 Copperas Cove, TX 76522

    • Pain Specialists of Austin

      1464 E. Whitestone Blvd. Ste. 1302 Cedar Park, TX 78613

    • Pain Specialists of Austin

      2701 E. Stan Schlueter Loop, Suite 100 Killeen, TX 76542

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/23/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have since 8/2022 had an active referral from the VA to receive care from this business. All they need to do is have their referral department contact the va ********* care office and get the authorization number for my care. For ALL of these months they have left the burden on me and now I cannot receive care there UNTIL they resolve this matter. I have received an email from the VA, stating they have sent the information and this business continually ignores my phone calls, secure messages, and attempts at resolution. They are now filing a claim with am insurance I am NOT supposed to be using nor am I receiving authorization from this insurance for the care I need. I have informed them for MONTHS this is the case and they still bill the other company. Im beyond frustrated and its been 7 months of fighting for care I am already authorized for!

      Business Response

      Date: 04/12/2023

      Hello,

      I apologize that this has not been resolved. I have reviewed your account and we do have a referral on file and can make an appointment at anytime. I would like to speak to directly to you regarding this issue and will be reaching via your cell phone. My name is ******, Chief Administrative Officer, and my phone number is ************.

    Pain Specialists of Austin is NOT a BBB Accredited Business.

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