We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Semiconductor Devices

Capital Asset Exchange and Trading, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Semiconductor Devices.

Complaints

This profile includes complaints for Capital Asset Exchange and Trading, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Capital Asset Exchange and Trading, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 31, 2025, I-*********************** paid $65,000 in full to Capital Asset Exchange and Trading, LLC (CAE) for the purchase of 36 used ******* dry pumps under Order #*****B.CAE confirmed that all 36 pumps were available and committed to shipping them within a 10-business-day window. Despite repeated follow-ups and our full cooperation with their compliance and documentation requests, they failed to fulfill the delivery. As of May 16, 2025, more than 15 weeks have passed, and we have not received the equipment or any confirmed shipment schedule.The business has continuously stalled by rehashing resolved issues (e.g., compliance forms, decontamination), failed to respond in a timely or coordinated manner, and provided contradictory information across their team. No units have shipped, and no legitimate delivery plan has been shared.This has caused serious operational disruption to our business. We have lost all confidence in **** intent and ability to fulfill their contractual obligation.We are requesting a full refund of $65,000 plus interest due to non-delivery, breach of agreement, and continued failure to perform.

      Business Response

      Date: 05/22/2025

      CAE and I-Forwardtech entered into an as-is and where-is transaction.  The agreement between CAE and I-Forwardtech does not stipulate a delivery date, given the many variables in a transaction of this nature, consisting of 36 units.  I-Forwardtech's claims pertaining to quantity and condition of the equipment are inaccurate, and CAE has provided verifiable evidence which contradicts their statements.  While we acknowledge that the shipment has taken longer than any of us would have like, *** has not breached the contract in any manner, and is in daily communication with I-Forwardtech regarding this shipment, which is in transit and expected to arrive in its entirety in the coming week.

      We welcome continued discussions with I-Forwardtech to address any questions or items they may need in a prompt manner.

    • Initial Complaint

      Date:12/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 19, 2024, I was contacted by a Capital Asset Trader from *** regarding the availability of a JEOL JSM-5600LV scanning electron microscope with accessories. The listing (ID: ********** stated that "spare filaments" were included. After requesting details, *** confirmed via email on March 20, 2024, that the unit came with 48 SEM K-type filaments. This confirmation was a critical factor in my decision to purchase, as these filaments are essential consumables for the microscope, required for its operation, and typically last only 120 hours each.Based on this confirmation, I agreed to purchase the listing for $8,500, including shipping. The invoice (Invoice #********, Order #*********B) was issued on March 20, 2024, and I paid in full via wire transfer on March 21, 2024. *** confirmed receipt of payment on March 25, 2024.Three crates were delivered to my address on October 25, 2024. Upon inspecting the crates on November 2, 2024, I found only 15 filaments, instead of the promised 48, with 9 of the 15 filaments broken. This represents a shortfall of 33 filaments and damage to 9 others, a clear failure to deliver the goods as explicitly described in ***'s pre-purchase communications.I sent photographic evidence of the delivered and broken filaments to CAE on November 2, 2024, along with an email detailing the issue. *** responded on November 7, 2024, stating that an investigation was in progress, but no further updates were provided. I sent a follow-up email on November 22, 2024, which went unanswered. On November 25, 2024, I sent a formal request for resolution, seeking either delivery of ************************** financial compensation of $2,653.36, based on the cost of replacement. I requested a response by December 2, 2024, but *** has not replied.CAEs failure to deliver 48 filaments is a breach of agreement. I seek a resolution in the form of either delivery of 42 functional SEM K-type filaments or financial compensation for their replacement cost.

    • Initial Complaint

      Date:09/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased the Chamber from *** and the payment has been 100% made, and they should have been delivered this year's goods, but to date, they have not been shipped, the shipment has been delayed over a year, I sent 6 emails to the senior management, but did not get a response, CAE logistics shipments of inefficient, unable to meet our requirements, delayed shipments

    • Initial Complaint

      Date:09/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 06, 2023, we paid CAE US$ ********** for a set of SCIEX 6500 instrument from *****. We have contact, payment slip and all email communications. They refused to delivery and refused to refund and now they simply refused to respond our inquire for further discussion. Please help. (Documents uploaded.)

    • Initial Complaint

      Date:09/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase time: July 16, 2024 Complaint: *************** Test Technology (**************************, we saw a ***************** HF through ***'s official website, signed a contract with *** through sales person Mr. *** **, and paid $105,000 on July 16. The contract stipulates that the delivery will be in 4-6 weeks. Currently, the sales have been delayed, saying that they are coordinating the time for engineers to disassemble the machine. During this period, they have been in contact with ** ******, head of CAE logistics, phone ************; and ***** ***, phone **********************. Anice's last contact time was an email on September 10.If the product is not shipped after payment, we apply for a refund.Order time: July 16, 2024 Order number: Invoice #******** *********B Payment method: ICBC wire transfer Email: ****************** Complaint merchant: ******** Address: ******************************************************************************************************************************

    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/30/2023 we signed a purchase agreement with Capital Asset Exchange LLC for a Satisloh 1200 DSL for the price of $35,000.00. We wired the funds to them on 12/10/2023. In January we contacted CAE to prepare the machine for shipment to us. We were at that time told that the machine we paid for was sold to another customer by their client. They said they would have another unit in 2 weeks. We waited 2 weeks and no machine was made available. We asked for a refund in March 2024 and have not received the funds after more than a month of delays.We want the funds wired to our account by April 26, 2024

      Business Response

      Date: 05/31/2024

      This was refunded in full on 4/24/2024. 

    • Initial Complaint

      Date:03/12/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for an instrument the 15/2/2024 and I don't have it yet.I want a refound because I lost the client.They made me sign a lot of papers even to give them information of the final client

      Customer Answer

      Date: 03/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    This business is not BBB accredited.

    revoked BBB accredited business seal

    Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    Read more

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.