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Business Profile

Singing Lessons

Texas Choral Directors Association

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 31, 2023, there was a debit of $50 from my checking account by **********************. I did not authorize this transaction. I did not check to renew my membership automatically on the 2023 membership form, because I wasnt even a member of TCDA in 2023. I have emailed the organization but havent heard back from them.

    Business Response

    Date: 01/05/2024

    ************ sent me an email on January 2, **** with her complaint.  We returned to our offices on Thursday, January 4, **** after the holiday break.  Our emails were set with an auto-response regarding our break and ************ received that auto response.  I replied to her email yesterday with an explanation of the charge and in fact, that she had authorized the auto-renew feature on her membership form.  i thoroughly explained that in my response.  In addition, I removed that feature on her account and I processed a full refund for her membership. 

    There was never any problem and there was no undue delay in my response to her.

    I believe her complaint with the BBB is completely unfounded.  I have attached the email that includes the initial one received from her and my lengthy response I sent yesterday.

    *********************
    Executive Director

Texas Choral Directors Association is NOT a BBB Accredited Business.

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