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Business Profile

Traffic Consultants

Capital Parking Atx

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Traffic Consultants.

Complaints

This profile includes complaints for Capital Parking Atx's headquarters and its corporate-owned locations. To view all corporate locations, see

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Capital Parking Atx has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/23/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have seen the exact details of my situation listed out by other individuals, so this is an ongoing business scam. I parked at a parking lot immediately adjacent to East Side King to pick up an online food order. I saw towing signs, but nothing that explicitly mentioned I could not park there for East Side King--only an address of the shopping center. I had no idea what the address was, I just knew this parking lot was literally right next to the restaurant I was walking into. I left my car for a mere 45 seconds before I come back to a guy walking away from my car who had just booted it. He asked if I was the owner of the vehicle, like he hadn't just stalked me in the parking lot and been waiting for this exact instance to happen. He declared I had to pay $100 on the spot to get the boot off. It was dark at night, and this intimidating man is demanding money from me, a young girl alone. I explained how I was unaware of the parking situation and was gone for 45 seconds, but he did not care at all. I had no idea if he was legit, but I was scared and flustered and ended up paying to get out of the unsafe situation. This company clearly has no morals and relies on stalking and intimidation to force well-intentioned people into paying them. This needs to stop now, Capital Parking.

    • Initial Complaint

      Date:08/29/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/26/22 4:54 PM.I parked at a south ***** location, walked away from my car for 10 SECONDS and walked straight back to my car to leave. I am not being sarcastic. IT WAS TEN SECONDS. There was a man there that was actively booting my car and told him to give him 100 dollars to get it off. I did not see signs that you would get booted. 10 seconds is ridiculous. I feel like I got mugged. This is a scam. It is at least understandable if it was a few minutes, even one minute.

    • Initial Complaint

      Date:08/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/28/2022 I parked for two minutes in a parking lot to pick up an order and was booted. The parking lot was empty and I was not obstructing business in any way. There was no visible signage that said I would be committing a parking violation. I was charged $100 for parking my car in a spot for two minutes. That was the only money I had left until my next paycheck. It is absolutely ridiculous that they can scam people. I also believe that their booting license has expired so they are within their right.

    Capital Parking Atx is NOT a BBB Accredited Business.

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