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Business Profile

Vending Machines

Canteen Vending

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Complaints

This profile includes complaints for Canteen Vending's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Canteen Vending has 2 locations, listed below.

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    • Canteen Vending

      8801 Wall St Ste 840 Austin, TX 78754-4403

    • Canteen Vending

      9210 Cameron Rd Ste 100 Austin, TX 78754-3936

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 06/01/2024 I attempted to purchase a product from one of the vending machines at the ******************************** in ******, Tx. There was not an indication on or around the soda machine stating if it was out of order or malfunctioning. After 3 failed attempts to purchase my debit card was charged $7.05 for a product I never received. I emailed Canteen ****** and was informed to expect a refund within ***** days after providing them with the required information regarding the transaction. What I received instead was an e-check to which I would be responsible for printing and cashing (incurring check cashing fees) or utilize their deposit services which include service fees of up to $4.99. At this point I am now questioning if it is even worth it. The refund should have be reversed back to the card that was charged however, in an effort to discourage customers from continuing the refund process they issue this e-check with these ridiculous fees. They in essence keep your funds as well as their product. It raises a bigger question as to how many other customers have they done this to in the past. Exactly how much profit have they gained without providing product at their vending machines?

    Canteen Vending is NOT a BBB Accredited Business.

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