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Business Profile

Wax

European Wax Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a Brazilian done on June 3rd along with 2 other wax services for a total of $130. I now have severe ***** & or skin ripped off from my private area. Its very painful. I called them and told them everything, yet they told me they would call me tomorrow because they are doing an interview. Yet they are open for another 5 hours. I just need to know what can be done for this. It has caused me so much pain.

    Business Response

    Date: 06/19/2023

    To whom it may concern, 

    We appreciate you sharing this feedback and giving us the opportunity to correct our mistakes. 

    According to our records, this guest was serviced in a different European Wax Center location on **** 03, 2023 that is not within our specific franchise. Our internal records indicate that the guest has never visited our South ***** location. We apologize for any confusion and hope the guest's skin is recovering from the incident that occurred in the European Wax Center location she visited on **** 3rd. 

    Should you have any questions or concerns, please do not hesitate to reach out for further details. 

    Thank you!

     

European Wax Center is NOT a BBB Accredited Business.

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