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Business Profile

Web Hosting

Hosting.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Hosting.

Complaints

This profile includes complaints for Hosting.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hosting.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hosting.com

      2901 Via Fortuna Ste 175 Austin, TX 78746

    • Hosting.com

      501 South Fourth Street, Suite 300 Louisville, KY 40202

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company took over my domain hosting from A2 Hosting and it has been over 2 weeks that I have been asking to be able to access my domain name servers so that I can make adjustments. They keep telling me they can make changes while they are transferring and that it will only be a few more hours until it is done. This is going on 10 days now. When i make changes to my sever settings, I need to have access. If something isn't right or I need to change it quickly, I can. If I go through support it can take them hours. This is NOT the service that I paid for. All of my previous invoices for A2 Hosting were deleted, so I have to go see how much I pay per year in my email. I think about $120? Regardless, I can't get to any of the controls. My website name servers, my ability to connect to ******, my ability to verify that I own the domain are all unavailable to me. I want that back right now!

      Business Response

      Date: 06/18/2025

      It was our goal with the change to hosting.com to keep our clients as up to date as possible with our status page available at: ****************************************************************************************************
      Because of the change, there were some slight changes to how some clients manage their DNS when they are not already connected to a hosting service. 
      We are always here to support and make updates to DNS records on behalf of our clients if they are not able to. 
      For more urgent updates, clients can call or live-chat with us but for less urgent updates, can raise a support ticket from within their portal. 
      With the new experience, clients are able to add DNS records even easier. 
      As part of the previous support ticket, we offered alternative services as we know how important it is for you to manage your DNS quickly and easily. 

      If there are any followup questions, we would be more than happy to answer them. 
      I have checked and there are not outstanding support inquiries with ******** B and the domains have been transferred away to a different provider. 

    Hosting.com is NOT a BBB Accredited Business.

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