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Business Profile

Wholesale Major Appliances

Done.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Major Appliances.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last month I received anotification from provider that due to Nat. shortage they couldn'tfill my request and to just pick another medication from the 2 they listed. At the time i engaged care. I signed release of medical for the providers I had been with the last 9 years. As well as the medications I was on. Under no circumstances is it ok to just "willy nilly" prescriptions. After this they Finally sent in RX and indicated I needed to meet with provider. I indicated then I wanted a new one. This month. My original appt was scheduled the 11th with same provider. The provider did not show. After numerous emails I was sent a message that on the 17th at 6:45. Today around 10am. The day of appointment I was sent a message that a new provider will meet with me tomorrow at 2:30.Not only have I made adjustments with scheduling so that I am in a place capable of wifi to have the appointments. ******* I meet for my follow up from breast surgery to discuss the cysts that were removed. Making it impossible to meet this time. The company has received NUMEROUS emails from me asking for a provider throughout this time. This is also not a medication designed to start and stop. This is the second month I have experienced physical withdrawal and neuro complications due to the ********** of medication. The company has a policy of cancelling within 48hrs or you will be charged. How can you charge me if you didn't even give me 48hrs to prepare? Not only that. The complete negligence of the situation and anything to fix it is UNEXCUSABLE! I am aware of other individuals they have done this to. You cant do that to people and call yourself "HELPING"! It is gross negligence on both the business and providers side as well as ethical malpractice. I have MULTIPLE emails which I am happy to submit. I am requesting a refund for last months charges. That No charges incurr this month. I am also requesting a refund for the previous 3 months. There has never been a prescription called in on time.

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