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Business Profile

Septic Tank Contractors

Aerobic Septic Texas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Contractors.

Complaints

This profile includes complaints for Aerobic Septic Texas's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aerobic Septic Texas has 2 locations, listed below.

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    • Aerobic Septic Texas

      3209 Wood Valley Azle, TX 76020

    • Aerobic Septic Texas

      PO Box 1823 Azle, TX 76098-1823

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/21/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a service contract for my septic system with is company for the las 4-5 years. March 27, 2023 I noticed the system was not running so I called to place a work order. *******************, office manager sent ****** out on 4-6-23. He arrived after 5:00 pm to replace the aerator pump. What he put in Hiblow HP80-0117 was different from what he removed along with the cost $1510.00 to be exact. Because this pump sits on top vs in the tank it required a new dome lid which he did not have with him took over a month to get it put on. After researching the pump, I found they can be purchased for ****** to ******. ***** spoke to ******, agreed to adjust the bill ******. Since April, I have called *****. She continues to promise to get me the paid invoice and refund. She did suggest I needed to replace the box on the wall and the ****** could be used to reduce the bill to ******. Still the invoice is not sent, refund does not come, and additional work did not start. Now they are not responding to calls, emails or texts. I see they have not obtained the necessary license to operate since 11/30/2016. While I have a service contract with them yearly, I cannot tell you they have been servicing my system. I allowed them to replace the pump only because I was under service with them. I should have told them no when I heard the price, but the pump was already in place at that point. Very disappointing!

    • Initial Complaint

      Date:11/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid $175 for company to check septic system quarterly. They never showed up, never inspected the system and promised to refund us but never did. Now when we contact them they hang up on us.

    Aerobic Septic Texas is NOT a BBB Accredited Business.

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