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Business Profile

Stone

Bandera Stone

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Bandera Stone to build a metal building on my property. A deposit of $23,000 (50% of total cost) was paid on 8/13/2022 to purcahase the building material, supplies, and start the work. Building was to be completed in about 6 weeks. As of 10/19/2022 only a very small amount of the building material (8 4" x 4" square pipes and 8 8" I-beams) has been deliveried to my home. A total of 6 welds have been made attaching 4 square pipes to 4 I-beams and welding 4 I-beams together. Total time in this construction has been 4 hours in over 2 months. They have been contacted many, many times over this time about delivery of the material and schedule, with only a bunch of run around. Of the work they have done, nothing was done to the building specifications. A 4 on 12 roof pitch was required and they used a 2 on 12 pitch. Building ***** were to be 14' and they used 14' 9". Square pipes were cut at the wrong angle and welded to I-beams so the building will not be plum. As the building is not ************ of square pipe will not fit on steel foundation pads. It was also discovered the square pipe walls are 1/8" thick and will not support the weight of the building. The minumim thickness should be 3/16, and the recommended is 4/16" or 1/4". I have been lied to about their experience in putting up metal buildings, can not provide a purchase order for remaining parts to the building, no scedule, and given one excuse after another. A certified letter was sent about the problems and another demanding a full refund of the $23,000 with no replies. These letters are in the wrong format to be uploaded, but maybe they can be converted if required. Thanks, ***********************

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