Complaints
This profile includes complaints for Jason's Deli's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 18 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
At 6:30pm on June 18, I picked up my order that I placed online. There were two employees (1 man and 1 woman) at the register. When I gave them my name, the woman admitted that she had just given my order to another customer. Just then, the customer came in with the order prepared for me. There was no apology given to her. The man turns to me and says that they will have to remake my order. Again, no apology. I waited. The man then gives me my order and simply says Here you go. Again, no apology given. I simply stared at him. He could see that I was not responding and asked, What?! I just stared at him. He asked me again and I just shook my head and began to leave. He asked a third time, so I responded, You gave my order to someone else and had to remake my food. So, I had to wait. . His response was Yeah. I waited for him to say more, but he was clueless. I then said, You never apologized once for the error and my inconvenience.. His response was Sorry. I told him, Its very simple! Its called customer service! I then walked out. He simply let me go and didnt even call me (my number is in their system). It was no surprise that when I arrived home, the order was incorrect and poorly prepared.Customer Answer
Date: 06/20/2025
The Jason’s Deli to which I referenced is located at 149 Arnould Blvd, Lafayette, LA.
Business Response
Date: 06/24/2025
Edgardo Gonsalez, the Managing Partner at both Lafayette locations, called and talked to Tommy this morning. He will address this with his staff and is sending customer and his wife a gift card today.Customer Answer
Date: 06/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23489889, and find that this resolution is satisfactory to me.
Sincerely,
Tommy DeblieuxInitial Complaint
Date:06/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've had numerous customer service issues with two managers at the ***************** location and I can't get anybody to follow up to help me so hence filing a BBB complaintBusiness Response
Date: 06/11/2025
We have forwarded the contact info to the deli's management team to respond to customer.Customer Answer
Date: 06/16/2025
Complaint: 23452219
I am rejecting this response because:
I want to speak to someone in the corporate office not at the local level! This is an issue that I have talked to the manager about once before he took care of it but again I have the same problem so it's not being handled at the local level very well.Sincerely,
**** ******Business Response
Date: 07/08/2025
Called again and got in touch with the consumer. He said **** was great and took care of all his needs. He just has a problem with one supervisor. **** is aware and coaching the supervisor on how to handle this type of situation. He has my number now and I told him to reach out to me with any issues moving forward.
Customer Answer
Date: 07/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:05/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Food was absolutely disgusting. We had not been there in years but all of the sandwiches were slopped together had this horrible tasting sauce like it was rancid and the buns had a sour smell and were so chewy soggy and wet , cheese waxy and horrible ******** was unbelievable.Business Response
Date: 07/01/2025
Hello *****,
I tried calling you and did leave you a voice mail today at 11:41 am. I'm calling in reference to this refund that we would like to process for you, but I do need a bit more information in order to do so.
Please contact us at your earliest convenience so that we may take care of this for you.
****** **********
Accounts Receivable Dept
******************************************************************************************************************
Jason's Deli Corporate Office
Business Response
Date: 07/02/2025
Thank you for returning our call! Your refund has been processed and a copy of that confirmation is attached.
We truly apologize that your experience on this visit was not as you had expected it would be.
We do appreciate you and we hope you and your family have a wonderful 4th of July holiday!
****** *.
Accounts Receivable Dept
******************************************************************************************************************
Jason's Deli Corporate Office
Phone ************
Mission: To Make Every Customer Happy
Purpose: To Improve the Lives of Others through Nourishment of the Body, Mind, Heart, and Spirit
Customer Answer
Date: 07/09/2025
Better Business Bureau:
****** was very helpful and followed through with the refund. I appreciate her assistance in this matter.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:04/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The crossiant was burnt. Also had **************** on it. But being burnt was the problemBusiness Response
Date: 04/21/2025
The customer contact info was given to the owner's of the Kansas City locations for them to contact her regarding her issue and possible refund if neeced.Initial Complaint
Date:03/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Jasons Deli hosted a promotion during February where the customer would receive a free entree reward (up to $12) after completing three purchases. I completed the activities on February 5 and my reward was added to my account; the email notification stated the reward expires in 14 days. I monitored this date of in 14 days which was February 19 and planned to use it by that date. On February 19, I accessed my account and saw the reward was no longer there. I contacted Jasons ********************* immediately. They responded very shortly and said it expired on February 18, which is actually 13 days. I requested the $12 reward be restored as a courtesy request, due to the misleading expiration date and the fact that their website also did not display an expiration date for the reward. I followed up to the *************************** for an update on my request and they have ignored my inquiry, choosing to not respond in any way since February 19. As a result, I am asking for assistance with a resolution to restore the $12 reward.Business Response
Date: 03/03/2025
Hi ******:
We are sorry for your experience and have added the reward back on your account and included another one as well. Both rewards are good through March 31, 2025. Please let us know if we can do anything else for your!
Customer Answer
Date: 03/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a chicken salad sandwich with no Pineapple and Almonds, when I got home I checked my sack there was nothing, DONE ON PURPOSE! if you look at their menu it says you can get a sandwich with out pineapple and almonds. They stated , all I ordered was lettuce and tomato and bread, No chicken salad? Who would do that? When they gave me my order they gave me NOTHING? Traveled 10 miles twice to find out why they did this and they claimed I ONLY ordered lettuce, tomatoes, manaios and bread, No chicken salad?? When in fact if you review their menu, A reasonable person would believe they're getting a chicken salad sandwich with no Pineapple or almonds. Corporate office REFUSED TO HELP ME. The manager did give me a sandwich pineapple and almonds. But seemed they spit on it. These people are ridiculous? never ran upon someone thinking like this in my whole life?Business Response
Date: 12/03/2024
We are so sorry for your experience at one of our *********** locations. An egift card in the amount of $25.00 has been sent to your email address listed in this issue. Your feedback is appreciated and we would also like to know which location you ordered from so this may be addressed.
Thanks for reaching out to us!
Initial Complaint
Date:09/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent an email to Jason's Deli customer service last week with no response. I called them today and the woman on the phone was so rude. Like I have never been asked this question and you can just call the restaurant directly. The whole point of online ordering is for added convenience AND I accumulate reward points. I told her this glitch should be sent to their IT department to fix their website, but I doubt she did it. So I am writing directly to corporate instead as this is a mass glitch. Your BUILD YOUR OWN SANDWICHES choice is pointless. I cannot add any other meats or cheeses, etc. I want to have a sandwich with roast beef, corned beef, salami, etc. Yet I can only choose only between a plain SALAMI sandwich or plain ROAST BEEF. When you click on CUSTOMIZE. You get other irrelevant options. Please fix your website. In person I am able to truly build my own sandwich.Business Response
Date: 09/16/2024
Hi ******:
We are so sorry for the experience you received from ***************** Our goal is to "Make Every Customer Happy" and we apologize if this was not the case. We reached out to our IT Project Manager about your request and below is the response we received regarding selecting additional meats on Build Your Own sandwiches in the online feature.
With RRT there is not, and we are not adding that option currently. With the move to *** we have discussed this, but haven't finalized the decision.
I agree the best solution now is to call the deli. I will keep this in mind as we move forward to Olo.So with our current system you can't add additional meat online, but can call the deli directly. Although we are discussing adding the feature as we move to another system.
Thanks for reaching out to us...and hopefully this option will be available soon!
Customer Answer
Date: 09/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:08/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a customer on 08/14/2024;***** (seq;******************. I first spoke to a black african person, he did not understand me asking TUNAsanwich. Then i was approched by a second african person name *****, he said was a manager, I asked for a *************** and a potato soup, 1st order.The 2nd small tuna sanwich. ***** on the order placed the club and the 2nd tuna plus the potato soup together.That was the confusion.I came on the next day 08/15/24. ***** was the only person there.A full tuna price is $10.27 and half is $9.19,Thats what the **** is set up.I said i don'nt agree, this is what is my concern. Had i know better i would have ordered the full .The combination of tuna and the soup ***** did ******** to misled on paper.The OWNER IS ***** THAI.Business Response
Date: 08/27/2024
The Managing Partner at that location, ***** Thai called the customer and spoke to him. He apologized to the customer and offered a gift card, which was accepted.Customer Answer
Date: 10/22/2024
Complaint: 22155232
I am rejecting this response because: Please see attached
Sincerely,
***** ********Initial Complaint
Date:05/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*************** failed to add an item that I purchased to my order and I wasn't able to get back to the store due to the distance I currently live . They refuse to make it right.Business Response
Date: 05/06/2024
We are sorry to hear of your experience. Please let us know which location you ordered from so this can be addressed and made right!Customer Answer
Date: 05/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:01/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a to-go order at Jason's Deli in ******* ************** on November 22nd. When I arrived my order was not ready, and they told me they had already started preparing my order and it would be out to me shortly. Me and my son waited for a while. Around 15 minutes. In the time we were waiting the woman behind the register gave us cups and said we could go ahead and get our drinks. So we did so and came back and continued to wait. After it was about the 20/25 minutes of waiting I asked if the order would be out quickly. The woman behind the register made me aware that they were just about to start making my order. She said that they wanted to go ahead and get all the orders for the customers in the restaurant done before they started on to-go orders. After hearing this I was slightly annoyed and decided to cancelled my order and just go get drive thru somewhere. They had not even started preparing my food anyways. I was on my way to a family members that lives four hours away, and I already have young children in the car. No since in wasting extra time. So the woman takes 5 minutes does a bunch of typing. Says she can't give me a cash refund, has to be back to my debit card. Will take **** days. Never received. Call the company 2 weeks later, I spoke with a woman she apologized and said no one ever processed my return and she would get back with me about my refund. I never heard from anyone. I called back, they then decided to tell me that I had already received a refund and it had been put into my banking account. When I denied that and stated that I could provide proof of my bank statement if I needed to, she said give her a few hours and she would call back. I never heard from her again. So the pictures I have attached here are from the dates on the e-mail. Someone reached out to me and said someone from the store would contact me. They did not. I paid $50 for food I didn't get, and I would simply like to have my money back.Business Response
Date: 01/08/2024
Request for refund was forwarded to the Hickory location to process.Customer Answer
Date: 01/08/2024
Complaint: 21108272
I am rejecting this response because:On three separate occasions the location in ******* ** has stated that I would have a call back or a refund and nothing happened.
Sincerely,
*****************************Business Response
Date: 01/23/2024
I'm sending her a gift card.
*********************
Managing Partner | Jason's Deli HNC
***********************************************************
************
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