Complaints

This profile includes complaints for Jason's Deli's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jason's Deli has 84 locations, listed below.

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  Jason's Deli

  Beaumont, TX 77701-2437

  
• 

  Jason's Deli

  535 Dowlen Rd Beaumont, TX 77706-6049

  
• 

  Jason's Deli

  3260 Highway 365 Port Arthur, TX 77642-7704

  
• 

  Jason's Deli

  7406 W 34th Amarillo, TX 79121

• 

  Jasons Deli

  2611 S Shepherd Dr Houston, TX 77098

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jasons Deli hosted a promotion during February where the customer would receive a free entree reward (up to $12) after completing three purchases. I completed the activities on February 5 and my reward was added to my account; the email notification stated the reward expires in 14 days. I monitored this date of in 14 days which was February 19 and planned to use it by that date. On February 19, I accessed my account and saw the reward was no longer there. I contacted Jasons ********************* immediately. They responded very shortly and said it expired on February 18, which is actually 13 days. I requested the $12 reward be restored as a courtesy request, due to the misleading expiration date and the fact that their website also did not display an expiration date for the reward. I followed up to the *************************** for an update on my request and they have ignored my inquiry, choosing to not respond in any way since February 19. As a result, I am asking for assistance with a resolution to restore the $12 reward.

  

  Business Response

  Date: 03/03/2025

  Hi ******:

  We are sorry for your experience and have added the reward back on your account and included another one as well. Both rewards are good through March 31, 2025. Please let us know if we can do anything else for your!

   

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a chicken salad sandwich with no Pineapple and Almonds, when I got home I checked my sack there was nothing, DONE ON PURPOSE! if you look at their menu it says you can get a sandwich with out pineapple and almonds. They stated , all I ordered was lettuce and tomato and bread, No chicken salad? Who would do that? When they gave me my order they gave me NOTHING? Traveled 10 miles twice to find out why they did this and they claimed I ONLY ordered lettuce, tomatoes, manaios and bread, No chicken salad?? When in fact if you review their menu, A reasonable person would believe they're getting a chicken salad sandwich with no Pineapple or almonds. Corporate office REFUSED TO HELP ME. The manager did give me a sandwich pineapple and almonds. But seemed they spit on it. These people are ridiculous? never ran upon someone thinking like this in my whole life?

  

  Business Response

  Date: 12/03/2024

  We are so sorry for your experience at one of our *********** locations. An egift card in the amount of $25.00 has been sent to your email address listed in this issue. Your feedback is appreciated and we would also like to know which location you ordered from so this may be addressed.

  Thanks for reaching out to us!

   

• Initial Complaint

  Date:09/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent an email to Jason's Deli customer service last week with no response. I called them today and the woman on the phone was so rude. Like I have never been asked this question and you can just call the restaurant directly. The whole point of online ordering is for added convenience AND I accumulate reward points. I told her this glitch should be sent to their IT department to fix their website, but I doubt she did it. So I am writing directly to corporate instead as this is a mass glitch. Your BUILD YOUR OWN SANDWICHES choice is pointless. I cannot add any other meats or cheeses, etc. I want to have a sandwich with roast beef, corned beef, salami, etc. Yet I can only choose only between a plain SALAMI sandwich or plain ROAST BEEF. When you click on CUSTOMIZE. You get other irrelevant options. Please fix your website. In person I am able to truly build my own sandwich.

  

  Business Response

  Date: 09/16/2024

  Hi ******:

  We are so sorry for the experience you received from ***************** Our goal is to "Make Every Customer Happy" and we apologize if this was not the case. We reached out to our IT Project Manager about your request and below is the response we received regarding selecting additional meats on Build Your Own sandwiches in the online feature.

  With RRT there is not, and we are not adding that option currently. With the move to *** we have discussed this, but haven't finalized the decision. 
  I agree the best solution now is to call the deli. I will keep this in mind as we move forward to Olo. 

  So with our current system you can't add additional meat online, but can call the deli directly. Although we are discussing adding the feature as we move to another system. 

  Thanks for reaching out to us...and hopefully this option will be available soon!

   

   

   

  Customer Answer

  Date: 09/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer on 08/14/2024;***** (seq;******************. I first spoke to a black african person, he did not understand me asking TUNAsanwich. Then i was approched by a second african person name *****, he said was a manager, I asked for a *************** and a potato soup, 1st order.The 2nd small tuna sanwich. ***** on the order placed the club and the 2nd tuna plus the potato soup together.That was the confusion.I came on the next day 08/15/24. ***** was the only person there.A full tuna price is $10.27 and half is $9.19,Thats what the **** is set up.I said i don'nt agree, this is what is my concern. Had i know better i would have ordered the full .The combination of tuna and the soup ***** did ******** to misled on paper.The OWNER IS ***** THAI.

  

  Business Response

  Date: 08/27/2024

  The Managing Partner at that location, ***** Thai called the customer and spoke to him. He apologized to the customer and offered a gift card, which was accepted.  

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22155232
  
  I am rejecting this response because: Please see attached
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** failed to add an item that I purchased to my order and I wasn't able to get back to the store due to the distance I currently live . They refuse to make it right.

  

  Business Response

  Date: 05/06/2024

  We are sorry to hear of your experience. Please let us know which location you ordered from so this can be addressed and made right!

  Customer Answer

  Date: 05/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/08/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a to-go order at Jason's Deli in ******* ************** on November 22nd. When I arrived my order was not ready, and they told me they had already started preparing my order and it would be out to me shortly. Me and my son waited for a while. Around 15 minutes. In the time we were waiting the woman behind the register gave us cups and said we could go ahead and get our drinks. So we did so and came back and continued to wait. After it was about the 20/25 minutes of waiting I asked if the order would be out quickly. The woman behind the register made me aware that they were just about to start making my order. She said that they wanted to go ahead and get all the orders for the customers in the restaurant done before they started on to-go orders. After hearing this I was slightly annoyed and decided to cancelled my order and just go get drive thru somewhere. They had not even started preparing my food anyways. I was on my way to a family members that lives four hours away, and I already have young children in the car. No since in wasting extra time. So the woman takes 5 minutes does a bunch of typing. Says she can't give me a cash refund, has to be back to my debit card. Will take **** days. Never received. Call the company 2 weeks later, I spoke with a woman she apologized and said no one ever processed my return and she would get back with me about my refund. I never heard from anyone. I called back, they then decided to tell me that I had already received a refund and it had been put into my banking account. When I denied that and stated that I could provide proof of my bank statement if I needed to, she said give her a few hours and she would call back. I never heard from her again. So the pictures I have attached here are from the dates on the e-mail. Someone reached out to me and said someone from the store would contact me. They did not. I paid $50 for food I didn't get, and I would simply like to have my money back.

  

  Business Response

  Date: 01/08/2024

  Request for refund was forwarded to the Hickory location to process. 

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21108272
  
  I am rejecting this response because:

   

  On three separate occasions the location in ******* ** has stated that I would have a call back or a refund and nothing happened.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/23/2024

  I'm sending her a gift card. 
  

  
  

  *********************

  Managing Partner | Jason's Deli HNC

  ***********************************************************

  ************

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have ordered delivery from Jasons Deli, ***********, ** (Jasons Deli is listed as a restaurant open for delivery when we place our order) several times in the past with no problem but in the last two months every time we order delivery our order gets canceled. Its not the delivery service we use because we order from a lot of different restaurants, in the same area of ***********, with no problem. Im upset because theyre open for delivery and for some reason our orders are getting canceled. I would like to know why. I have contacted Jasons Deli and talked to an employee and she said she doesnt know whats wrong and also said Jasons Deli cant reject an order. However, they cancel our order every time. I would like an explanation.

  

  Business Response

  Date: 08/15/2023

  The feedback regarding delivery has been forwarded to the management team of the *********** location to respond directly to the customer.

   

   

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20469722
  
  I am rejecting this response because: The complaint has only been forwarded to management for their response, therefore it is not resolved until management responds to my complaint. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/16/2023

  The management team responded that our IT Help Desk has been involved. It appears to be a problem with the DoorDash connectivity with our online system. There is no problem with regular online orders and these can not be cancelled. The IT Projects team is working with Door Dash on a solution to the issue and hoping to find one soon. Customers can always order directly through our online order website at jasonsdeli.com.

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20469722
  
  I am rejecting this response because:
  I am ordering online and the only way to get delivery from Jasons Deli is through door dash. 
  We use door dash every night for delivery and Jasons Deli is the only restaurant that shows up as canceled. We also order from many restaurants that are located in the same area where Jasons deli is located. 
  When the problem is solved between Jasons Deli and door dash I will consider the issue solved but just responding that there is a problem is no resolution. 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This happened Monday 8/7/23 at approximately 6:15pm I was at Jason's Deli in *******. I ordered a plain **** potato and a drink. I asked that they put it on a large salad plate because I like to chop it up and mix it up and it's hard to do on the small plate they usually put it on without getting it everywhere. I sit down and hear the manager say, "I ain't giving him no big plate," The manager brings it out and it's on the small plate. So I again say I asked for it on a large plate. The manager said I'm not giving you a large plate you got the tray use that. I'm not mixing my food up on a tray that I don't know if it's been washed. So I ask for a refund. He gets ****** and refuses to refund the full amount of the meal. I won't be back to your restaurant ever again. I'll be reporting the charge as fraudulent. I'm also sharing with everyone I know. You lost a long time customer because a manager wanted to be unprofessional over a plate.

  

  Business Response

  Date: 08/16/2023

  The ******* location is franchise location owned by another company. The complaint was forwarded to the ownership and management teams. They responded they are addressing this with the Managing Partner of that location.

• Initial Complaint

  Date:08/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager of the *************** located in **********, ***** called me a thief. He insulted and humiliated me in front of the other customers. His disturbing behavior and disparaging language was uncalled for. The worst thing is he knew that I am one of the store regular customer. I used to eat there at least 3 times a week but all this will change on 08/05/23 because i respect myself too much to be insulted by a so called manager. I paid $10.09 for a caprese panini. How can he call me a thief when you have to pay for the food first and someone has to bring it to you? I want ***** deli to know that I am not a thief and that I have never stole anything in my life. I was so shocked that I lost my appetite, I was shaking and disgusted by the way he treated me. This is no way to treat anyone.

  

  Business Response

  Date: 08/08/2023

  We are sorry to hear of the experience at the ********** location. That location is a franchise deli owned by a different company. We have forwarded the complaint to the Management Team and Owners to address. The feedback is appreciated!

  Customer Answer

  Date: 08/08/2023

  I hope that the manager will treat people with respect and get retrained on proper customer service skills. I understand it could be a stressful job but as someone who is serving as the face of a company, there should be a set protocol in place on how to solve problems. 

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom, my friend, and I went to ***** deli around 3:00pm on June 1, 2023. We went and got the salad bar. We got our food and sat down to eat. After I was finished with my first plate, I asked an employee if I need to bring my plate up to the front to get a new plate for the salad bar. She then told me that the salad bar was only one trip. I was confused. There was no signs stating that the salad was not all you can eat anymore. The employee did give ** a new plate for misunderstanding but when my mom asked how long the salad bar was only one trip now and the employee said that it has been for 6 months. I remember going to ***** deli in ******* in January of 2023. It wasn't 6 months. There was nothing online about it not being an all you can eat salad bar. There have been many complaints of this situation in many different locations. What is going on Jason's deli?

  

  Business Response

  Date: 06/02/2023

  Our one trip Salad Bar has been in place since Covid or around early of 2020. Customers can pile as much on their plate as desired, and if needed an additional plate may be given to the customer upon request.