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Business Profile

Auto Warranty Plans

Heritage Indemnity Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the car from Kia ****** march 15 2024 and on may 29 i had it taken to winter chevorlet dealership because the engine was smoking. Based on what the Kia ****** salesman, ****** told me I could take it to any dealership that works with Warranty Solutions after a month. Warranty Solutions is now coming back saying that they dont want to cover the full labor and most of the parts Kia ****** I called and they did not return my phone call. They told me when I bought the warranty from them when I was buying the vehicle that everything would be covered and I would not have to pay for anything that Labor covered parts are covered, but turns out he gave me falsified information when selling me. The contract today werent too. Solutions called the dealership that has my vehicle now to get the rest of the labor for me. I dont have money to pay for a car that I just bought two months ago and yet the dealership is not assuming responsibility and neither is the warranty company. I need this matter resolved because this is ridiculous and this is taking advantage of a consumer

    Business Response

    Date: 07/09/2024

    Dear ********************:

                    We received your Better Business Bureau complaint letter in the mail regarding an engine claim. We thank you for your patience while this matter was under review.

                    On July 8, 2024, we spoke to you and the repair facility on the phone. After reviewing the claim estimate with upper management, we made an adjustment to the eligible amount of the claim.  On July 9, 2024, we called the repair facility and verified that they received payment.

                    We apologize for any delay or frustration that you may have experienced.

    Best regards,
    ****************************

  • Initial Complaint

    Date:03/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car required extensive repair on the engine on 4/26/2023, which was during the period of time we had an active warranty with Warranty solutions. The total cost was $8939.36 and the issues that occurred were things that were covered by the extended warranty. At the time my car broke my husband was hospitalized and I did not know/remember that we had the warranty. Once he was better he helped me to reach out to the company (still within the warranty period) and they were supposed to look into it. We sent them the itemized bill and information for our contact person at the shop we went to. This is the only shop in town that services this warranty company. They declined our claim without explanation. When I asked the shop if they reached out to them they did not.

    Business Response

    Date: 03/27/2024

    Dear ************,

    On March 27, 2024, we called you left you a message that we received a letter from the Better Business Bureau today and your claim will be under review by management.

    We apologize for any frustration or delay that you may have experienced. 

    Best regards,

    ****************************

     

     

     

     

Heritage Indemnity Company is NOT a BBB Accredited Business.

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