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Business Profile

E-cigarette Liquids

EZFUMES

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in E-cigarette Liquids.

Complaints

This profile includes complaints for EZFUMES's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EZFUMES has 3 locations, listed below.

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    • EZFUMES

      2900 Highway 121 Ste 165 Bedford, TX 76021-4002

    • EZFUMES

      3467 Blue Bonnet Cir Benbrook, TX 76109-2954

    • EZFUMES

      2104 N Collins St Ste B Arlington, TX 76011-2854

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 12th I visited EZ Fumes 2 to purchase 2 bottles of OPM Kratom one of the bottles had been tampered with and switched with Worcestershire Sauce. Upon my husband discovery I called the business at 10:56 pm and was told that I could exchange it on April 13. During the exchange it was discovered that another bottle had also been tampered with. The owner was called and I also showed him another bottle. He disputed that my bottle was purchased there because of the barcode. While there a total of three bottles were open 1 with a closed seal that I opened and 2 that were already opened. You cannot open a bottle without using some type of device. Its very scary because this was just Worcestershire Sauce it could have laced with fentanyl causing severe damage if not death. By his employee on admission the bottle was slightly opened but he disregarded it by suggesting that I didnt purchase it from his business. The night in question I also told his female employee that it was my first time there bc the one I go to was closed and that ****** suggested here. Allowing tampered items such as Kratom to be sold could cause great harm to customers. He should have been more interested in finding a solution than trying to feel like someone was lying to him. He has video surveillance throughout the store that would go along with this statement. The female employee also agreed that I called within ***** after leaving once I was informed of the discovery because I took the Kratom to my husband in Forest Hills. The owner was very disrespectful in his argument because he was only concerned with proving that his merchandise had not been altered even when there were signs of it on other bottles. Thank you!

      Business Response

      Date: 04/24/2023

      The customer bought two of the same items late in the night of 4/12/23. She then called shortly before closing to inform us she had an issue with the product. We informed her that we were about to close and if she came in the next day we could resolve the issue. She came back mid-day 4/13/23 and spoke with a manager which did not end up solving the issue at that time. Later that evening the manager contacted her to solve the issue if she were to come back. The customer agreed to come back the next day 4/14/23. The items were then replaced plus an extra of the same item from the manager.

      Customer Answer

      Date: 05/01/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

    EZFUMES is NOT a BBB Accredited Business.

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