Complaints

This profile includes complaints for Qmerit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Qmerit

  12600 Hill Country Blvd Ste R-275 Bee Cave, TX 78738-6768

  
• 

  C.W. Fischer Electric, Inc.

  3121 NW 16th Ter Pompano Beach, FL 33064-1408

  
• 

  Hegge Electrical Contractors Inc

  83852 Avenue 45 Indio, CA 92201-3312

  
• 

  Wells Electrical, Inc.

  2560 Marin St San Francisco, CA 94124-1015

  
• 

  D.M.H. Electric, Inc.

  29 Legate Hill Rd Sterling, MA 01564-2369

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new **** Mustang Mach E through Team **** in *********, ** *************) on 3/10/2025. Part of the purchase agreement was that I would have a electric vehicle charger installed in my home for free. Qmerit would be the company overseeing the install. It has been almost three months since I purchased the vehicle and I have not heard back from them. Today, 6/2/25 at about 3:45pm I called Qmerit and spoke with a Jeremie to see if we could resolve the issue. For the third time, they said they would contact the sub contractor company to see what the situation is. I asked to speak with a manager to get a resolution as well, but the manager is always in a meeting whenever I call. The subcontractor Qmerit has assigned for my charger is called "Have lights will travel". The point of contact there is someone named **** ************** ************** I have called him multiple times, it always goes to voicemail and I never get a call back. ******* ****** in their permitting department advised me via email on 4/8/25 that the whole process takes 4-6 weeks. It has been more than 6 weeks, nearly 8 weeks in fact. **** Motor Company will not contact Qmerit on my behalf, nor will my dealership, *********. Have lights will travel has said Qmerit is not communicating with them, and Qmerit says the same about Have lights will travel.

  

  Business Response

  Date: 06/13/2025

  Hi, ******! Thank you for reaching out to us and for your willingness to allow us to work towards a positive resolution!
  
  Based on communications and the information we received, the original installer was unable to schedule the installation in a timely manner due to permit delays for which we sincerely apologize. Additionally, we understand your frustrations with regards to communication issues with the installer and have since reassigned the project to a different contractor per your request.

  After speaking with you regarding this situation and the steps we are taking to move forward, it is our understanding that this issue has been resolved, and you are satisfied with our support. If there are any other issues moving forward or if there is anything else we can do to assist, please do not hesitate to reach out as we are always happy to help!

  Thank you again for your trust in our services and for allowing Qmerit to be a part of your home electrification journey. Have a great day and happy charging!

   

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Qmeritt on ********** Promise,:On January 6, 2025, I was contacted by the first contractor, ***********************************, to schedule a site inspection for the installation of a home EV charger. The inspection took place on January 15, 2025. Following that visit, they submitted a project plan and quote, which I approved. They informed me that the next step would be securing the necessary permits from the city. However, weeks passed without any update. After persistent follow-ups, they eventually returned for a second site inspection, promising to schedule the installationbut no such appointment was ever made. Communication ceased completely.On March 29, 2025, Qmerit notified me that the project would be reassigned to a new contractor since neither I nor Qmerit was able to reach ************************************The new contractor, Fuse Electric EV and Solar, conducted a video call to assess the site using the original information and later submitted a revised quote, which I approved. Installation was scheduled for April 18, 2025. To my surprise and dismay, I was then informed by Fuse Electric that I would need to pay an additional $1,500 due to the attic space being too smalla concern that had not been raised by the original contractor.This situation has caused significant delays, confusion, and unexpected costs, contradicting the assurances made by ***** Promise Program. I feel misled and taken advantage of. The ******************** between Qmerit and its contractors, and the shifting project assessments, suggest a lack of due diligence and quality control. This experience undermines trust in **** and in the **** Promise Programs commitment to its customers.I respectfully request that **** investigate this matter, hold Qmerit and its contractors accountable, and provide a resolution that honors the original agreement without imposing unexpected financial burdens on the customer. As today 05/13/2025, ********************** has not completed that installation.

  

  Business Response

  Date: 06/03/2025

  We appreciate the opportunity to respond and acknowledge the customer's frustration regarding delays and changes in their EV charger installation experience under the ********** Promise program with installation through Qmerit.
  
  The customers project was initially assigned to an *********, who conducted a site inspection and submitted a proposal the customer approved. Unfortunately, the contractor became unresponsive despite repeated follow-ups from both the customer and **********************. As a result, Qmerit reassigned the project on March 29, 2025.
  The second ********* conducted a remote assessment and submitted a revised quote, which the customer approved. However, when they arrived for installation on April 18, 2025, they encountered site conditions that differed from those originally determinedspecifically, the attic was not accessible for standard conduit routing, and the outdoor electrical panel, where the breaker would need to be installed, required correction to meet code. Based on these findings, the contractor determined that alternate routing would be required, which unfortunately resulted in a $1,500 increase to the cost of the installation.

  We understand that the customer disputes the ******************** assessment and maintains that attic access is available and the panel is compliant. We are working with the ********* to collect additional documentation to confirm site conditions and permitting status and Qmerit remains committed to supporting both the customer and contractor in verifying the scope and ensuring the project proceeds in alignment with safety standards and program requirements.
  
  While we regret the inconvenience this situation has caused, the change in scope and price reflect the additional complexities discovered during the installation visit and Qmerit will continue working toward a fair resolution. If you have any additional questions or require further support, please do not hesitate to contact Qmerit's Customer Support. Thank you and we hope you have a great day! 

  Customer Answer

  Date: 06/03/2025

  Complaint: 23321828
  
  I am rejecting this response because:
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Qmerit for an level 2 EV charger . Within the 1st 60 days the I had an issue with the breaker they installed almost causing a fire , it got hot and started smelling like an electrical fire ( fishy smell ) . The installer showed up told me there was nothing wrong , pulled the breaker out to show me and it revealed that the breaker they installed was melted in the back . They then installed an new one in my last remaining spot in my breaker box and said it was fine . I just had the same issue and I am not sure if there was a small fire or not behind the wall and they are trying charge me $3300 to reinstall everything and change out the breaker box they ruined .

  

  Business Response

  Date: 04/24/2025

  This installation was performed by a member of Qmerit's Contractor Network in April of 2023.
  
  The customer describes having post installation issues a month or two after the installation took place, however we do not have any records of the customer contacting ********************** about this or the installer reporting this to Qmerit as this seems to have been resolved directly between the installer and the customer. 
  
  The installation was permitted and passed inspection. The installer has since reported after doing a site visit recently, that the customers 15+ year old ****** Hammer panel is failing and is showing signs of some burns. The installer has provided the customer with an estimate to replace this panel with a new Square D panel as well as install a customer-provided hardwired charging station to avoid needing a NEMA ***** outlet.
  
  As with all forms of technology, there is a natural lifespan to each product. At the time of the installation there would not have been any way to know the panel would be going bad 2 years down the line and therefore, the installer would not have quoted a panel replacement at the time of the initial installation in 2023. 

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning of last year I ordered an electric Vehicle, a Hybrid. It is standard that the car comes with a mobile charger, charging with less kW therefore taking longer. To speed up the charging time I opted for the best and fastest charger the manufaturer offers, an equipment that is rated for 19.2 kW and 80 Amp.Following the manufacturers guidelines, I contacted QMerit for the installation. They sent an installer for an estimate and thats how the project started after accepting their quote.There was a few weeks delay due to various issues from the manufacturer and installer which is not related to the complaint.Upon installation, I was not able to get the system working and contacted the manufacturer(*******), who questioned why the install was made with an electric circuit of 60 Amp instead of 100 Amp which would be needed to supply 80 Amp of powder.The installer contracted by QMerit stopped by my house and I questioned him about that issue. First he said that they don't install higher Amps for QMerit. I asked to get this in writing>The follow up email stated that the load calculation doesn't allow more than a 60 Amp breaker. They also supplied the load calculation in that email ( see attachment). It shows ****** Amps.Being suspicious, I went to the township and asked for the load calculation supplied by the electrician. To my surprise it showed ****** Amps! ( see attachment)The current system only provided 9.1kW power instead of 19kW, just a waste, I could have gotten that with the mobile charger.The electric panel I have is 200 Amp and I am very sure a 80 Amp system with a 100 Amp breaker can be installed, if properly done.I received a shortcut, improper paperwork supplied to the township and was plain and simple lied to and demand a fully and 100 percent system installed to get the charging power this equipment is capable of ***************,*** *****

  

  Business Response

  Date: 03/10/2025

  Hi, ******! Thank you for reaching out and for sharing your concerns. At Qmerit, we take customer satisfaction and installation accuracy very seriously, and we appreciate the opportunity to address your experience.
  
  To clarify, your original installation was completed on 11/24/2024, based on the quote you approved on 11/22/2024, which specified a standard hardwired charger installation and did not include a panel upgrade. As such, the charger was installed on a 60-amp circuit for 48-amp charging. This charging speed aligns with industry standards for residential installations unless a higher amperage is specifically requested and approved, as it requires additional labor, materials, and in many cases, an electrical panel upgrade.
  
  In early January, when you encountered an error with your charging station, we promptly escalated the issue to Porsche Support, who issued a replacement and repair request, and our team worked diligently over several site visits through the course of 3 weeks to troubleshoot, install the replacement, and complete necessary repairsall at no additional cost. At that time, you expressed satisfaction with our consistent updates and support.
  
  Your concern regarding charging speeds was not relayed to us until 2/5/2025, at which point we explained that 80-amp charging requires a 100-amp circuit, which was not included in your original scope of work. We understand your frustration regarding the amperage of your circuit and the resulting charging limitations. Our certified installers follow industry best practices, National Electrical ********** requirements, and load calculations to ensure safe and compliant installations.
  
  Based on the load calculation performed prior to installation, the determination was made that a 60-amp circuit was the maximum allowable capacity under the current electrical service of your home as our assessment indicates that your current electrical panel does not have the necessary capacity for this upgrade even with a 200-amp electrical panel due to other existing loads such as the 3 refrigerators and 2 central air conditioning units your home also has.
  
  After reviewing both load calculations provided, we noted that the township load calculation does not include these other loads. We sincerely regret any confusion regarding the documentation provided and are reviewing this matter in detail to ensure complete accuracy and transparency for all future installations to avoid any similar discrepancies such as this one.
  
  Our installation team remains available to assist should you wish to explore upgrading your homes electrical system to support higher amperage charging. However, this would require a new load calculation, permit review, and a separate quote for the additional work and panel upgrade.
  
  It is important to note that charging capabilities vary depending on the type of vehicle. Plug-in hybrid electric vehicles are designed with smaller battery capacities and typically cannot take advantage of higher charging speeds, such as 80 amps. Even among fully electric vehicles, not all models are capable of utilizing an 80-amp EV charger. The maximum charge rate is determined by the vehicles onboard charger, meaning that increasing the amperage of your homes circuit does not necessarily equate to faster charging speeds unless the vehicle itself supports it.
  
  We understand your frustration and are happy to work with you should you choose to proceed with an upgraded service. Please reach out at your earliest convenience so we can schedule an inspection and discuss your options. Thank you and we hope you have a great day! 

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 1/31/2024 Businesses Involved: Qmerit (******, **) who contracted out to DVM Electric ****************** (******, **)Nature of Business: ** Charger install Amount Paid: $1349 ($250 for permit, balance for actual install)Situation: qmerit was contacted for install of an ** charger in our garage. DVM was assigned the install. Install was completed and then I requested a copy of the permit to apply for a rebate on the install of said ** charger. Neither DVM or Qmerit was able to produce the permit within the rebate qualification period set by *********** (3 months from date of install).I have tried on multiple occasions before the end of the rebate period and throughout the year to contact DVM with no resolution and Qmerit with empty responses such as I will forward the issue to the program owner, etc. The timeframe to apply for the ** charger rebate has long since lapsed, because the two companies have failed to produce any form of permit. Since I no longer qualify for the rebate, I am seeking compensation for the entire install, since I no longer qualify for the rebate which would reimburse us for the entire installation price.

  

  Business Response

  Date: 01/15/2025

  Hi, ********! Thank you for reaching out to make us aware of this situation and for providing a record of your communications with the installer. 
  
  Permit applications are fully processed by the installer, and at this time we are reviewing the situation with the installer to determine why this situation occurred and how we can prevent similar situations in the future.
  
  We acknowledge that while the installation was completed in a timely manner, your permit was not delivered within the rebate qualification period set by your utility provider and as such, you were unable to receive the installation rebate from your utility provider. To make this right, we have fully processed a refund for your installation and permit in the amount of $1,349.00. You should have already received this refund and if not, should receive it within the next few business days. 
  
  Should you have any further questions or need additional assistance, please do not hesitate to contact our **************** team. Thank you and we hope you have a wonderful day! 
  

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently my wife and I bought a new plug in hybrid ***. I was referred by the dealership to use Qmerit to install my home charger. In order to get an estimate from Qmerit I had to pay a $149 deposit before anyone would even talk to me. After paying the deposit I was assigned someone to go into further detail about a price . When the estimate is agreed upon by both parties then someone would come and do the charger install. I noticed that the person Qmerit assigned to my job doesn't even work for Qmerit. I haven't been contacted from anyone and I already paid a deposit. I paid the deposit in November and still no charger has been installed. If no one is going to contact me about doing the job then I want my deposit back.

  

  Business Response

  Date: 12/11/2024

  We received the project on 11/29 and it was accepted by **** ******** Electric on 11/30. The project was then manually reassigned to Citygate Electric on 12/4 at the customers request. Citygate ******************** reached out to the customer on 12/5 requesting additional information. 
  
  The customer also sent us a Chat message on 11/29 requesting that we call him. The agent tried to call him but it went to voicemail (we never received a call back from him after that).

  We today called the installer and they said they have reached out to the customer several times via email and call but have been unable to get a hold of the customer. ********************** will reach out to the customer today. 

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the unfortunate experience of having Qmerit install my Cybertruck Powershare system in September 2024, and its been nothing but a nightmare since then. It is now late November and the issue is still ongoing. The system never worked as it shouldit never backfed into my house. After numerous attempts to resolve the issue, Ive been stuck in a never-ending loop of being bounced between Qmerit and Tesla support, with neither offering any real solutions.Finally, after weeks of frustration, I was able to reach someone at Tesla who remotely diagnosed the problem. ***** confirmed that the issue could likely be resolved with a simple troubleshooting visit from the installer, and possibly even a system replacementunder warranty, no less. But here's where Qmerit really drops the ball: theyre now telling me that if the installer has to come back out, Ill be slapped with a travel fee. Let me remind youthis system never worked in the first place, so why should I pay for something that was clearly faulty from the start? It should be fully covered under the warranty!To make matters worse, every time I called Qmerit, I was told they were "escalating" the issue, but that was the end of it. No follow-through, no urgency, no resolution.

  

  Business Response

  Date: 12/05/2024

  Hi, *********! Thank you for taking the time to share your feedback, and we sincerely regret the frustration this situation has caused. At Qmerit, we are committed to ensuring a seamless and high-quality installation experience, and were sorry to hear this has not been your experience.
  
  After reviewing the details of your case and speaking with you about the situation, we would like to further clarify a few points regarding the challenges you are facing with your system. As you know, our team has conducted multiple follow-ups, including site visits, replacing a cable on 11/7 per ***-provided troubleshooting recommendations, and facilitating communications with the system manufacturer, to ensure the installation itself was not the source of the issue.
  
  Ultimately, based on the information we'd received from the *** installation support team and the inspections and diagnostics conducted by the installer and Qmerit's support team, it was determined that the problem was with the ***-provided system and not Qmerit's installation service.
  
  We understand your frustration regarding the warranty process and are committed to supporting you in providing a positive solution, however, once the source of the issue was identified based on the information available to us at the time, and with the consideration that several site visits had already been made, making continued site visits would fall outside of Qmerit's warranty and the installer would need to be compensated for their time.
  
  While Qmerit guarantees the workmanship of our installations, manufacturer warranties are managed directly by the ***. We have communicated directly with the *** and will continue doing so to further assist in addressing this issue, including further following their recommended processes for resolution with a second replacement of the cable.
  
  We remain committed to supporting you within the scope of our services and will continue to advocate on your behalf for a resolution through the ***. If theres anything further we can do to assist in providing a positive solution, please dont hesitate to contact us.
  
  Thank you again for allowing us the opportunity to provide you with additional support and we are happy to assist you in ensuring your system fully functions as intended.

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For context, this is the promise made by ***** and Qmerit for the ** home installation process: "Qmerit will find and select a local, suitably skilled, qualified, insured, and licensed Installer to complete the installation....Each Installer will secure all necessary permitting, in accordance with local applicable law, on your behalf." I worked with Qmerit and U.S. Electric, LLC and agreed to the installation that was performed on 2/29/2024. Per the invoice, Qmerit/Installer received a $250 permit credit and $1000 for the installation credit. The remaining amount I paid was $1,352.00. It has come to my attention that no permit was completed by installer. Communications as follows: - Qmerit via email on 8/22/24 at 1945 to ***************************** requesting permit info. - U.S. Electric, LLC via email on 8/22/24 at 1947 to ********************************** requesting permit info. - Qmerit response from coordinator ****** ********** on 8/23/24 at 1633 requesting I reach out to installer - Qmerit via email on 8/24/24 0933, responded to ****** to let her know that I have emailed the installer. - Qmerit via email on 8/28/24 1739, informed ****** that I have not received a response from the installer, requesting assistance. - Qmerit response from coordinator ****** on 8/28/24 1852, forwarded email to *** with U.S. Electric, LLC ********************************** requesting permit information - Follow-up email to both by me on 9/3/24 1225 requesting permit information; Qmerit coordinator also requests from installer on email chain on 9/3/24 1400 - Left voicemail for *** at U.S. Electric, LLC at ************ on 9/4/24 0750, emailed to notify Qmerit at the same time requesting a resolution.Complaint is not resolved; reject the previous resolution. ****** with U.S. Electric reached out on 9/25 saying it was being corrected. No update as of today, 11/14. The fact that a high voltage system was installed without a permit is more than an oversight and puts lives in danger. Requesting a refund.

  

  Business Response

  Date: 12/05/2024

  Hi, ******! Thank you for taking the time to reach out to us regarding this situation and for allowing us the opportunity to assist you. 
  
  We understand your frustrations upon discovering that your permit was not filed and want to take the opportunity to clarify the situation per our understanding based on communications with you and the electrical contractor over the past several months. Per communications between yourself and the contractor on 09/25, the permit application was filed on your behalf by the original electrical contractor in a timely manner for your ** charger installation in February. Unfortunately, as disclosed to you by the contractor in that same email, there was an issue with the permit application being filed incorrectly to the City of *****, which was rectified upon discovery.
  
  On 10/08, we were informed that the contractor had followed up with Registrations & Insurance for the township, who at that time had been reviewing the application for a little less than a month and was pre-emptively closing that week for Hurricane ******, but did not receive any updates.
  
  Based on the timing of this discovery and the unfortunate arrival of Hurricane ****** on 09/26, this led to additional delays as the township was temporarily closed as a result of the damages. This delay was further exacerbated by damages to the area caused by Hurricane ****** on 10/09. While we understand your frustrations with ongoing delays, please know that we have continued with regular follow-ups to the contractors for an update on the situation including calls and emails each week. For reference, over 33 follow-up emails were initiated by Qmerit between 09/12 and 12/04 to track the situation. 
  
  On 10/21, we received communications from the contractor that they were waiting on an update from the licensee for the area. Per our understanding, the permit application is still under review as we have not heard anything else from the contractor. 
  
  At this time, we are looking into other options to expedite this process, including have a separate service provider in the area take over the permitting for your installation, and are unable to refund the installation service as the ** charger was properly and safely installed by a licensed Qmerit-certified electrician and we are and have been taking active steps towards correcting the permitting issue. We understand the inclement weather leading to on-going delays, coupled with the initial filing issues, has led to frustrations with your experience, but want to assure you that we are taking every action to correct this and provide you with the proper permit.
  
  Should you have any questions or wish to discuss this further, please do not hesitate to contact Qmerit. As with every installation, we offer our Peace of Mind Guarantee and 1-year warranty on parts and labor. Should any issue arise with the ** charger as a result of the installation, we will ensure we make it right by you. Unfortunately, permit approval is heavily reliant on the township and their approval process, but please know that we remain diligent in this and will continue to initiate communications and other actions until your permit approval is delivered to you.
  

  Customer Answer

  Date: 12/08/2024

  Complaint: 22557491
  
  I am rejecting this response because: I have researched all permits attached to my property since the date I was informed that the permit was being corrected with the city. There is no permit on file or in a pending/processing status. No permit or application number has been provided to me by Qmerit or the contractor. I have not been included on any of the communications referenced between Qmerit, the contractor, and ************. Until an inspection is completed to finalize the permit, it is invalid to say the job was done to applicable city ordinance codes. 
  
  Regards,
  ****** *****

  

  Business Response

  Date: 12/23/2024

  Hi, ******! We understand based on your response on 12/09 that you were unable to find the record of a permit application for your property through the original installer. While proof of the permitting and permit application is uploaded by the installer to Qmerit, we are unsure of why these records would not align with the citys database and are looking into this process to further ensure everything is appropriately verified and that all applications are correctly completed moving forward to avoid any similar issues and/or complications.
  
  Please note that at the time of your reply, we had already been taking steps to transfer your installation and permitting to a separate electrical contractor within our network as discussed in our initial response and had contacted them to restart the process and expedite your permitting as of 12/05.
  
  Per our understanding and communications with the secondary contractor, this was all finalized and scheduled by 12/13 for a 12/14 completion.An additional invoice and proof of permit was sent to Qmerit by the new electrical contractors for the replacement work done, as the original contractor was not the one providing a permit on the work at this point, so the installation was redone by the new contractor through our Peace of Mind Guarantee.
  
  At this time, our understanding is that the inspection was pending finalization to meet your schedule and has now been scheduled for 01/06. If there is any additional information we can provide at this time, pending the scheduled inspection on 01/06, please do not hesitate to contact our **************** Team, but at this time, we believe this issue has been satisfactorily resolved by bringing in a new electrical contractor to redo the work and permitting for your at-home EV charger installation. 

  Customer Answer

  Date: 01/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For context, this is the promise made by ***** and Qmerit for the ** home installation process: "Qmerit will find and select a local, suitably skilled, qualified, insured, and licensed Installer to complete the installation....Each Installer will secure all necessary permitting, in accordance with local applicable law, on your behalf."I worked with Qmert and U.S. Electric, LLC and agreed to the installation that was performed on 2/29/2024; invoice QE-*****. Per the invoice, Qmerit/Installer received a $250 permit credit and $1000 for the installation credit. The remaining amount I paid was $1,352.00. It has come to my attention that no permit was completed by installer. Communications as follows:- Qmerit via email on 8/22/24 at 1945 to ***************************** requesting permit info. - U.S. Electric, LLC via email on 8/22/24 at 1947 to ********************************** requesting permit info.- Qmerit response from coordinator ****** ********** on 8/23/24 at 1633 requesting I reach out to installer - Qmerit via email on 8/24/24 0933, responded to ****** to let her know that I have emailed the installer. - Qmerit via email on 8/28/24 1739, informed ****** that I have not received a response from the installer, requesting assistance. - Qmerit response from coordinator ****** on 8/28/24 1852, forwarded email to *** with U.S. Electric, LLC ********************************** requesting permit information - Follow-up email to both by me on 9/3/24 1225 requesting permit information; Qmerit coordinator also requests from installer on email chain on 9/3/24 1400 - Left voicemail for *** at U.S. Electric, LLC at ************ on 9/4/24 0750, emailed to notify Qmerit at the same time requesting what resolution will be provided if this work was not permitted and if the inspection finds that the work is not up to code. As of today, 9/12/24, I have received no call or email from the installer. No additional response from Qmerit coordinator, ******.

  

  Business Response

  Date: 10/03/2024

  Hi, ******! Thank you reaching out and allowing us the opportunity to assist you with your home EV charger installation. 
  
  We appreciate your communications and understanding as we further investigated the situation regarding your permit and determined that there was an issue with the original permit filing submitted. Our records indicate that both Qmerit customer service and the EV charger installer have been in contact regarding the steps taken to resolve this issue, namely correcting the paperwork at our expense and resubmitting it in addition to scheduling an inspection once the final permit is received. 
  
  We sincerely apologize for the delay in this matter and appreciate your patience as we work with the installer to secure your final permit. While the initial permit application was completed by installer and appropriately submitted, the final permit was not approved until this issue was brought to our and the installer's attention and the permit application was refiled. We had hoped to receive it and share the permit by the end of last week, but are still waiting on the township at this time and will send a copy of the permit to you as soon as it is received. 
  
  We strive to provide the highest quality of service and support and appreciate your patience and understanding in this situation as we take ownership of the permit application error and work to correct this issue at our expense.
  
  At this time, all actions to correct this issue have been taken and your permit will be shared as soon as it is available. Thank you again, and we hope you have a wonderful day!

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long once the permit and inspection are finalized.

  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with QMerit on April 26, 2024 to provide services regarding producing site plans for installing EV Charging stations and then configuring the Tesla charging stations. I paid QMerit the total amount due, $4,350 on April. Still have not received drawings. My QMerit representative, I have attempted numerous time to contact my sales representative at QMerit, ***********************. I have not received a return email or phone call from anyone at QMerit. Frustrating, almost two months. I NEED The drawings! We have our parking lot torn up ready to install the stations and its damaging my business. I need help!

  

  Business Response

  Date: 06/23/2024

  Hi, ****! Thank you for taking the time to share this feedback with us and allowing us to improve your experience. 
  
  Our records indicate that we received your request for our services for engineering plans for your commercial parking lot on May 5th. While we do not typically offer only select aspects of our EV charger installation services, such as designing and providing engineering plans to be performed by a third-party, we are always happy to provide our electrification services to ensure your installations are safely and correctly completed. We sincerely apologize that there was a delay in communications with you as a result, as our internal teams were facing a new process to provide this custom service and ensure it could still meet our rigorous standards for excellence. 
  
  Our engineers were awaiting critical project details and were unable to proceed as a result of this delay, for which we sincerely apologize. We understand that your third-party had proceeded with construction at your property parking lot for trenching and apologize if there was any miscommunication on our end that led to this third-party work beginning prior to the engineering plans being finalized. As our installations are typically performed all with the same contractor, these types of delays are generally avoided, and we recognize that working with multiple contractors and companies can be stressful and lead to these types of situations. 

  At this time, you should have already received the engineered plans for your parking lot, and we thank you for your punctuality in providing all additional information needed to create this project for you. We hope that your installation is a success and appreciate your willingness to work with us in moving forward with a positive resolution for your company!
  
  As we move forward with this new process that is a departure from our standard turnkey services, we thank you for your patience and understanding as we finalize all the details to ensure our company continues to provide a seamless experience. Thank you again for reaching out and allowing us to earn back your trust in our company and electrification services. If there is anything else you are still needing at this time or if there is any additional support we can provide, please contact our Customer Success Team at ******************************************* Have a great day!