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Business Profile

Kitchen Accessories

Zip Top

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Accessories.

Complaints

This profile includes complaints for Zip Top's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zip Top has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Zip Top

      12400 W Highway 71 Ste 350-304 Bee Cave, TX 78738-6517

    • Zip Top

      13501 Galleria Cir Ste 220 Austin, TX 78738-7028

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, if someone can please help me resolve a refund issue with the merchant Ziptop. We've ordered some food containers online from the merchant ZipTop. It looked like a great gift online, but we did not realize the containers were soo sticky. Soo we had to return our order. Along the way, according to the merchant there were some issues with the carrier delivering the items. I'm not entirely sure what's going on, but the merchant is saying the order has not been returned. The tracking says that it was successfully returned. I've waited for about 2 months now, and still have not gotten a clear response. My last response to the merchant was to ask them to contact the carrier to further investigate, but they have not responded to my emails. It's been 4 weeks now and the merchant have not responded to me. It appears their communication and level of customer service is not what they claim to be. This leaves me with a very disappointed shopping experience.

    Zip Top is NOT a BBB Accredited Business.

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