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Business Profile

Truck Rentals

On the Move, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have given all the information to this company that covered the insurance for a locker storage company and they did not reply to me for months except phone calls that said they are processing and they handed off to another company. I am guessing that they are not a recognized insurance company but only collect money. I guess the storage company dropped their business. Now the company that they gave my policy claim to has a computer process letter to their claims and have no one that answers the phone so I think both companies are a scam. ****** G ****** resent my information to that company but she has been doing things just to stall. The other company sent me a letter that says that I have 30 days to reply or they will drop the claim so I told ****** that I would file with BBB just to protect myself and I think that is the only reason she sent that letter. Her office number is ************. I hope you can do something with this, I just dont like being scammed by a company. You have my email address and hope to hear from you, ***** *****

    Business Response

    Date: 01/29/2025

    The tenant filed a claim stating a theft in *******, ** storage unit. The loss was for $150 dollars theft of a bike. ***** ***** sent us some documentation that we uploaded to our 3rd Party Claims Adjustor's portal. Mr. ***** only had one receipt of payment to the storage, no police report. The storage facility could not verify him as having paid even though he had a receipt. So his history ledger was nonexistent. We called the facility owner (twice) to verify. We filed the claim, it was taking time. Mr. ***** told our employees that they are crooks and a scammer of insurance. We did what we could to help him but he wasn't having it. Communication over the Christmas Holidays is exceptionally difficult. 

On the Move, Inc is BBB Accredited.

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