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Business Profile

Auto Parts

NAPA Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own a **** ****** Camry. I purchased it from Napa auto parts well a few weeks went by and I realize the radiator that I purchased from them was it any good. I didnt have a vehicle at the time to get the radiator and exchange it and get my money back. Within the weeks while my car was messed up I had somebody take the radiator off and just sit it in the box it came in the . I will admit that the box did look a little beat up from sitting outside on my porch for those few weeks . When I went to return it finally they gave me the runaround saying that they would call me and let me know if they boss will let me return it because its a process that you have to go through to return it. So the next day they never called back I had to call them and when they didnt answer and I gave them my name and told them that I was the one who bought their radiator back into them. They told me that no I didnt buy the radiator for them but the day before that I showed the guy the register my receipt and he looked it up and I have warranty on it and everything but then when I get on the phone with them the next day to ask them about giving my money back they saying that I didnt buy the radiator from them saying that they dont sell those cards but who else sells them I personally call them and have them order it for me and I went to Brenham and picked it up Ive had it up to here Im not asking them to give me a brand new radiator again all I want is my money back and I still have my receipt from when I bought it .

    Business Response

    Date: 08/19/2022

    See attached

NAPA Auto Parts is NOT a BBB Accredited Business.

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