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Business Profile

Mobile Phone Service

MiPhoneDoctor of Bryan-College Station

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped my iPhone 15 off to this guy on Monday. He told me it was ready to be picked up wednsday anfternoon and not only was the phone not fixed all the way, now it turned on and off every 5 or 10 minutes. I brought the phone back to him and he has had it ever since and hasnt updated me or anything. Very unprofessional and disorganized. I am seeking my iPhone 15 back within a timely manner, fixed, and not to be charged for it. My wife and kids are stuck at home with no phone because of this nonsense.

    Business Response

    Date: 06/27/2024

    First thing i already informed the customer it take time to fix his phone once they bring it to us the phone os fully broken its new model so dont have all the parts and there is multiple parts are defective so it take only 2 days to fix it that is also we need to order two times like i mentioned earlier we dont have all the parts in stock.however i already explained to the customer and we fix there issues and return device in perfect condition 

MiPhoneDoctor of Bryan-College Station is NOT a BBB Accredited Business.

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