Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I went there to get the shot in my neck so I can taste and smell again ***** charged me 3 times that day because she made a mistake which is fine but the problem is that they bluntly stole that money form me there now saying that I was refunded when Ive shown statements showing proof I wasnt the second shot made everything go back to tasting nasty anyways so its now been an all around miserable and terrible experience. BEWARE ONLY LET ***** CHARGE YOUR CARD ONCE OR PAY CASH, because you wont get your money back I have to file a form with my bank now and go down a dispute route because Ive been more then patient trying to work with them. Now in going to file a bbb complaint and all the reviews I can. Ive been more then patient trying to fix this for 3/4 month its ridiculous.

  Business Response

  Date: 08/31/2022

  I was made aware of the situation on 7/12/22. I was informed by *********************** (receptionist), that there was an issue with our credit card terminal when she checked ************ out. There should have been 2 payments of $500 made but on the 2nd payment, our credit card machine timed out and she though that payment did not go through and requested to run the card again.  When she noticed that 3rd payment went through, she attempted to void the 3rd payment.  

  I researched our records to make sure that we were in error and all records on our end showed 3 payments of $500 ran and one $500 refund but ************' records does not show the refund per *************

  On 8/26, ************ contacted our office again to follow up on the situation.  I was out of the office for travel but was able to respond to ************ the following day.  I still show the refund having been issued on 6/1/22 on our system and am in the process of tracking all transactions that occurred on 6/1/22 with USBank.

  I told ************ in my email on 8/27/22 that if I did not have resolution by this week, I would issue a refund in the way of a check. 

  I have tried my best to figure out why our records do not match ************' records but am unable to find where we are in error.  We, obviously, do not want to be paid more than is owed by ************ but do not want to get cheated out of $500 for services rendered.  We are an honest company trying to earn an honest living.  I am issuing a refund check for $500 to ************ today which will go out in the mail to him tomorrow.  We would rather lose money than have any bad will with one of our patients.

  Please let me know if you need anything further for resolution of this manner.  I have included copies of all email correspondence with *************

   

  *********************, Business Manager

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************