We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

City Limits Subaru
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I walked in with a pre-approval from my credit union ready to buy a car. After a test drive and some discussion, my sales person ***************************, told me they would match the rate my credit union offered if I financed through them. His general manager, ******************* agreed and wrote the terms out on a quote. I agreed to finance through them with the terms being matched. After they processed the financing paperwork they came back with an APR over 9 points higher than what theyd agreed to. Hard checked my credit for no reason when I had a private financier ready to go, then changed the terms. My fianc is on the middle of chemotherapy and they knew all this when they made the verbal and written offer, then changed it after they ran the credit. Liars, crooks, and absolutely heartless people with zero integrity. Im sure they pull that garbage all the time and theres absolutely no way I would ever spend a cent of my money with them, or allow anyone I cared about to waste their time with a dealership full of liars.

    Business Response

    Date: 08/29/2024

    To Whom it May Concern,

                 **************** did come to our dealership to look at a pre-owned vehicle and informed our sales person ***************************** that he was pre-approved through his bank.  When I spoke with **************** I asked him what his pre-approval was and worked the deal at his rate and told him it would be with approved credit since we hadn't seen his credit.  On the worksheet I worked it at his rate and wrote WAC beside the rate.  After running his credit we would not be able to compete with that rate on that particular vehicle.  We did work with the bank and stayed in communication with **************** and a few days later was able to get him a different vehicle at at a better rate that what his bank was offering.  We have resolved this and sold him a different vehicle at a better rate.  Thanks for your time.  If you have any additional questions please let me know.

     

    Thanks, *******************

City Limits Subaru is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.