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Business Profile

Custom Cabinets

JBTX Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Cabinets.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 4, 2023 we gave *********************** a check in the amount of $3050.00 for countertops for the kitchen at ************** It was just a deposit to pay for slabs he was to purchase. *******************, my roommate, wrote him a check (attached) for the deposit. I have attached a full description of what transpired. He never supplied the slabs or countertops, never did the work. He has since not returned any calls or returned the money. At this point, he has blocked me from his phone I'm sure.

  • Initial Complaint

    Date:06/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired *********************** who promised new custom cabinets and counters. He told me he could have the cabinets ordered within a week and have everything done in two days. He wanted the material cost up front of $6385 on 21 Apr 23. From there I got either no response and a long list of excuses for several weeks. When he started, he said he received the wrong cabinets and he told me after he demolished my kitchen. He showed up with cabinets that needed to be assembled and some were not correct which he assured me would be okay. This took another two week of no shows and excuses. I did give the remaining $1600 a few days before completion. The work is terrible. The dishwasher cannot be used because it wasn't measured correctly. All cabinets are uneven and there are pieces that are a different color that do not belong. I cannot open a drawer/cabinet because its as installed against the trim. I have splintered wood, an exposed electrical socked under the sink and he will not reimburse me. I need to hire someone to try and repair the area around the dishwasher but this was not what was promised. He also refused to send me the invoice after I wrote the check.

JBTX Customs is NOT a BBB Accredited Business.

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