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Business Profile

Handyman

Mr. Handyman of Burleson, Midlothian and E. Cleburne
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was Friday April 5, 2024, for two days of exterior house trim repairs and painting. The handyman ***** told me I would receive a paid in full invoice by email from his office manager ******* at phone ************, which would include a labor warranty. However, after several requests the business has failed to send any form of an invoice/warranty. I shouldn't have to request this important document, the manager should be more professional in submitting it to me automatically. Can you please assist me in acquiring this needed invoice ! Thanks ! (One image of my check payment is included in this report.)

    Business Response

    Date: 06/04/2024

    Sir/ Ma"am,

    Here is the response to your inquiry based on my findings. Mr ********************** of Burleson provided a services on 4th of April 2024 at ******************** home which involved several projects around the house. Our technician failed to provide a PAID invoice to ***************. After *************** contacted our office, we notified the technician to reach out to him as soon as possible. He stated during my investigation into the matter that he attempted a few times to contact *************** without success. 

    Mr ********************** work is backed by a one year warranty is honored with or without an invoice so long as we have the customer in our system. This is not an excuse for our office's failure to provide a PAID invoice to ***************. We pride ourselves in making sure that our customers are completely satisfied with our services. We have since sent him the PAID invoice on 31 May, 2024. Also, I have addressed the issue with all out office and field employees that this is unacceptable.

    Our office will be following up with *************** to ensure that all his concerns have been addressed. Please let us know if you have additional questions. Thank you.

    Sincerely,

     

    *******************************

    Franchise Owner

    Mr ********************** of Burleson/Fort Worth

     

Mr. Handyman of Burleson, Midlothian and E. Cleburne is BBB Accredited.

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