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Business Profile

Magazine Advertising

Focus Magazine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Advertising.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Focus magazine rep came to our home to contract our business J&R *********** Services to advertise on 2 restaurants. The restaurants were The *************** and ******'s on the lake. We paid $400.00 to have an ad placed on the restaurants menus. After waiting a few months we went to Blue ********** and their menus did not include advertising ads on them. We talked to the owner who informed us they never contracted with Focus Magazine for menu advertising. They declined Focus because the price was to high. Small businesses were paying for ad's to pay for the menus that's the win for the restaurant. We have tried multiple times to get with the owner of Focus to recover our $400.00. We were scammed he kept our money and did not use it for advertising our business as contracted.

    Business Response

    Date: 11/09/2022

    My name is ***********************, I am with ********** Focus. I am contacting you in regards to the complaint against me by *********************- J & R *********** Services.  We entered into an agreement with The *************** and owner *********************** in ******* to make new menus for the restaurant.  They were to be provided to him at no charge.  We sold advertising to local businesses in ******* who wanted to have their advertisements displayed on the menu.  Advertising was sold, ads were designed and the menu was put together with the information that he provided us.  We delivered a proof of the menu to the restaurant  for ************** to approve but we had no response from him. We attempted to contact him on several occasions after that by phone with no response.  Several trips were also made to the restaurant to speak to him in person but he was never there and ignored our messages to contact us.  To this day we have not heard from *************. He failed to uphold his end of the agreement.  We are refunding advertisers in the order that they were sold. ********************* - J & R *********** Services is on the list to be refunded.  We will get a refund to them as soon as possible.

     

    ***********************

    Customer Answer

    Date: 11/09/2022

    Complaint: 18135071

    I am rejecting this response because: l need a date this will be paid.  No more excuses.

    Regards,

    ********************* - ************** **** Services

Focus Magazine is NOT a BBB Accredited Business.

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