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Business Profile

Pipes and Smokers Articles

Free Pipe Friday
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered something for a Christmas gift and never received it. I reached out to the company no less than 8 times since December 12th. That is when I received the tracking information. However, all the tracking shows still is label created.The one response I did receive apologized and told me theyd add a free $25 mystery box for the inconvenience. They said they would find out and get back to **** believe I followed up 6 times and still have not received my original order (the tracking status still says label created only) I paid for this order around thanksgiving as a Christmas gift. They should either fulfill their obligations or refund my money,

    Business Response

    Date: 01/25/2025

    We apologize there was a delay of shipment due to item being out of stock at the time and a back order by our distributor.   We sincerely apologize for the slow communication regarding this order. A $25 Mystery Box was sent with our sincerest apologies because of the delay.

  • Initial Complaint

    Date:12/28/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a t shirt about a week and half ago and it's still sitting in ***** where this crappy company is. When I text them about this issue? I get " I haven't sent it out I will send it out Friday. Now I have to wait longer. But take my money... so wrong

    Business Response

    Date: 12/28/2022

    So sorry about your experience  we value your support its the holidays  and we are running behind i will give you a 100% refund  and send you  your package on us again im sorry and i hope you will continue to support us 

    Customer Answer

    Date: 12/29/2022

    Complaint: 18646785

    I am rejecting this response because:they sent me message claiming a refund but still yet to see it on my debit card and they said that I'm still getting my package but it's still sitting in *****.so they can go s**** off thiefs

    Regards,

    ***********************

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