Complaints

This profile includes complaints for Kwik Kar Lube & Tune's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kwik Kar Lube & Tune

  4133 Old Denton Rd Carrollton, TX 75010-2309

• 

  Kwik Kar Lube & Tune

  329 Scenic Dr. Lewisville, TX 75077

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my vehicle here to test my oil pump. And left with my truck not shifting gears. Done some to my transmission

  Business Response

  Date: 04/15/2025

  Dear Better Business Bureau,
  I am writing in response to the complaint filed by Mr. ******* ***** regarding his recent visit to our shop. We take customer concerns seriously and appreciate the opportunity to clarify the situation.
  Mr. ***** came to our shop for a complimentary code check, which is a service that involves attaching a standard code reader to the vehicle to read the diagnostic codes associated with the illuminated check engine light. This service, provided as a courtesy, does not involve any further diagnostics or repairs.
  During the code check, multiple codes were identified, including some related to the transmission. Its important to note that merely reading diagnostic codes cannot cause damage to a vehicles transmission or any other components. The vehicle was, in fact, driven out of our shop without incident following the code reading.
  Moreover, it is noteworthy that our records indicate Mr. ****** vehicle has never been serviced at our location prior to this visit, as evidenced by the absence of an order number in our system. The claim that our services caused transmission issues lacks basis, as we have never encountered a situation where a code reading could lead to such problems.
  In summary, we believe this complaint has no merit, and we have not previously experienced a scenario where a customer cited damage following a simple diagnostic service. We are committed to providing quality service and the safety of our customers and their vehicles.
  Should you require any further information, please do not hesitate to contact us.

  KWIK KAR 

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:   I am writing to formally file a complaint against Kwik Car regarding their deceptive practices and the significant damage caused to my vehicle during service. Despite my attempts to resolve this matter directly with the company, I cannot accept their response, as they have lied to me and failed to take responsibility for the damage they caused.
  
  
  I entrusted Kwik Car with my vehicle for [briefly explain the service requested, e.g., a routine oil change, brake repairs, etc.]. However, not only did they fail to complete the requested work properly, but they also caused more damage to my car than it had when I brought it in. This is documented through receipts, videos, and photographs that clearly show the condition of my vehicle before and after their service.
  
  
  I have made several attempts to communicate with Kwik Car regarding the damage and the misinformation I was provided. Unfortunately, their response was inadequate, and they did not take responsibility for the issues caused. This has left me with additional expenses and a vehicle in worse condition than before.
  
  
  I am submitting this complaint along with all relevant receipts and documentation as proof of the damages and deceptive practices. I kindly ask that the Better Business Bureau assist in resolving this matter and hold Kwik Car accountable for their actions.
  
  
  Thank you for your attention to this issue. I look forward to your assistance in ensuring that Kwik Car is held responsible for their unethical behavior.
  
  causing significant electrical problems that were not present before.2.Cracked Washer Fluid Reservoir: I found that my washer fluid reservoir had been cracked, which I believe was caused during their handling of the vehicle.3.Cigarette Pen and Gloves Left on Radiators: I found a cigarette pen and gloves left on the radiators. These items were not mine and should not have been left in the car. I have photographic evidence to support this claim, which I can provide if necessary.4.Fired Mechanics: I was informed that two of the mechanics who worked on my car were fired. This raises concerns about the quality of work done on my vehicle, as well as the shops overall professionalism.5.Unresolved Issues and Lack of Communication: Despite numerous attempts to reach out to the shop, I have not received any responses or assistance in resolving the ongoing issues with my car. I am still without a functional vehicle, and the shop has failed to address

  Business Response

  Date: 03/03/2025

  Response to BBB Complaint Regarding Repairs for 1996 ************************************* you for your communication and for bringing your concerns to our attention through the Better Business Bureau (BBB). We value the opportunity to address any issues regarding your 1996 Impala and provide clarity on the situation.
  You visited us in February 2024, reporting that your vehicle was not functioning properly and requesting repairs. Following a full diagnostic assessment, we presented an estimate for multiple repairs totaling $3,246.56. We understand that financial constraints led you to apply for third-party financing through ******* on two occasionsFebruary 27, 2024, and March 1, 2024but, unfortunately, both applications were declined. (Please see Attached document). 
  As we worked with you, you left your vehicle with us, indicating that you would return to complete the repairs once your financial situation allowed. During the seven months your car was parked at our shop, we made a conscious decision not to charge a storage fee, which would have been approximately $6,300. Instead, we took the initiative to install a new battery, starter, wiring harness, and blower motorall at no additional cost to you. For other minor repairs completed during this time, we charged only $534.37.
  It is important to clarify that while we aimed to support you by keeping your vehicle operational, any decision to address only specific issues while leaving others unresolved is ultimately outside of our responsibility. This means that if the car does not run perfectly following your selective repairs, it is because other diagnostics, which we had discussed with you, were not addressed.
  Regarding the matters raised in your complaint, we want to emphasize that the washer fluid reservoir was already cracked upon your vehicle's arrival. As for the vape found in the vehicle, given the prolonged time it remained in our possession, we cannot ascertain its origin, and it does not constitute a major concern.
  We encourage open communication and are committed to resolving lingering issues. Your satisfaction is important to us, and we are here to assist you in any way we can to find a satisfactory resolution.
  Please feel free to reach out directly if you have any further questions or wish to discuss this matter more thoroughly.
  
  Attached:
  Koalafi attempts
  original diagnosis invoice 
  original diagnosis document 
  final repair invoice and payment 
  Best regards,

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:   

  Subject: Response
  Dear BBB
  I am writing in response to the complaint I filed regarding the faulty oil change service I received from Kwik Kar. I would like to provide additional information regarding the issue and outline the steps I believe are necessary to resolve this matter.
  Yes, my oil change was in August, and the engine seizing happen in October just under the 3000 miles. BUT it happens, the oil filter fell off while I was driving, they are NOT SUPPOSED to just FALL off, and the warranty on the oil filter is for three years, not that anyone would use one that long.I brought my vehicle into Kwik Kar for a routine oil change, I used a Groupon coupon. When I was broken down on the side of the road, I had it towed to my regular mechanic, he is certified, and very good, HE is the one that told me what happen, and said that is why shops have insurance. Again, the oil filter had fallen off, leading to a complete loss of oil and, as a result, the engine seized. This was a direct consequence of improper maintenance during the oil change procedure, or a faulty oil filter, I trust the business had the expertise to perform correctly.
  I have attempted to resolve this issue directly with the business, but after I was ignored and didnt get phone calls back, I went to the shop, multiple times to resolve, yes, they filed a claim, but the insurance refused to pay, as insurance does. As of now, they have not taken responsibility for the damage or offered compensation for the repairs required to fix the engine, which has been severely impacted by the oil filter failure. I did all the work found a used engine for a reasonable price, and the total is $2600. Again, I asked them to help me, I was given the runaround, and told I would get a phone call, not once did I EVER get a phone call, so I went back again. I said at least split the cost with me, which is way more than I should have to pay for an oil change disaster!!! I got nothing from them, but a really bad oil change, and a seized engine!
  I am requesting that Kwik Kar be held accountable for the damages caused,and that they either reimburse me for the costs of the engine repair or offer a fair and timely resolution to this matter.
  I hope the BBB can assist in facilitating a resolution and encourage Kwik Kar to take responsibility for the situation.
  Please feel free to contact me if further information or documentation is needed to support my complaint. I appreciate your attention to this matter and look forward to a timely resolution.
  Sincerely,
  **** *******
  ************
  73563047BA780
  

  Business Response

  Date: 01/30/2025

  Dear Team, 
  We would like to sincerely apologize for the delay in our response to the recent complaint submitted to the Better Business Bureau. This oversight was unintentional, and we deeply regret any inconvenience it may have caused.
  The BBB plays a vital role in fostering trust between businesses and consumers, and we have the utmost respect for your mission. We value the opportunity to resolve complaints transparently and to uphold the standards of excellence that the BBB represents.
  In light of this commitment, we have attached our comprehensive response to the complaint for your review. We appreciate your understanding and thank you for your continued work in facilitating constructive communication between businesses and consumers.
  Thank you for your patience and support.
  Sincerely,
  **** B

  Business Response

  Date: 02/13/2025

  
  Dear team at Better Business Bureau,
  

  Thank you for the opportunity to respond to the critical complaint filed by Mrs. **** ******* regarding her recent experience at Kwik Kar. We genuinely appreciate the BBB's role in facilitating a resolution between consumers and businesses, and we take this matter very seriously.
  First and foremost, we acknowledge the concerns raised by Mrs. ******* regarding the oil change service performed in August. While we understand the severity of the situation involving her vehicle, we feel it is vital to clarify our position and the actions we have taken in an effort to reach a resolution.

  
  Clarification on Warranty Status: Any warranty on mechanical work, including oil changes, becomes void when a customer takes the vehicle to another shop for diagnosis or repairs. This is due to the potential for additional damage to occur that may not be related to the original service provided. Diagnostic decisions made by third-party mechanics can complicate issues and may not accurately reflect the work conducted by our team.
  Oil Filter Failures: While we recognize that the oil filter falling off is a serious concern, various factors can contribute to such an occurrence aside from installation errors or a faulty filter:
  

  Overheating or Exposure: Exposure to extreme heat or improper engine conditions could cause material degradation

  Vibrations: Excessive vibrations during normal operation or modifications can loosen components over time.
  

  Damage to the Filter: A filter could sustain damage from debris or external impacts that render it ineffective long after installation.
  
  Additionally, a loose oil filter would typically result in an oil leak shortly after installation. For a filter to fail after nearly ***** miles suggests that the conditions leading to failure were not due to our service.
  

  Efforts to Resolve the Issue: We want to assure the BBB that we took several steps to resolve the matter:
  

  We communicated with the mechanic who examined Mrs. ********* vehicle, but he did not provide any convincing reasons for the engine seizure unrelated to our service.
  

  Our team met with Mrs. ******* to educate her on the possible reasons behind the filter failure and discuss the specifics of the situation.
  

  We submitted a claim to our insurance company, which involved two site visits from an adjuster to investigate the claim. Unfortunately, the claim was denied because the insurance company determined that our company was not at fault for the situation.

  Legal Threats and Communication Challenges: We recognize that Ms. ******* has expressed her intention to pursue legal action, which complicates our ability to discuss the matter further. We genuinely wish to resolve this situation amicably, and we have made numerous attempts to assist her, including providing contacts and resources. However, as per legal procedures, we had to be cautious in how we engaged at that time. 

  Documentation Provided: In addition to this response, we have attached a document detailing potential causes of engine failure for your reference. Furthermore, we have also
  attached two documents confirming that we used the exact oil filter recommended by the manufacturer during the oil change service. This demonstrates our commitment to following industry best practices and ensuring the use of quality parts.

   

  In conclusion, while we truly empathize with Ms. ******* regarding the substantial repair costs, we believe that we have acted in good faith and followed proper protocols to resolve this issue. We stand by the quality of our service while also acknowledging that circumstances beyond our control can impact outcomes.
  We hope that this clarifies our position and illustrates our willingness to assist.
  

  Thank you for your attention to this matter.
  
  Please let me know if you have any questions. 

   

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:   They said they had refund my ****** but they didnt my credit card repaid them and didnt credit me so unless they refund my credit for work that didnt fix the car I dont accept this in closing proof  cost because they broke the car why else would they try to fix it .

  Business Response

  Date: 10/06/2024

  Dear BBB and Mrs. *************** you for bringing this matter to our attention. We sincerely regret any inconvenience you have experienced and would like to provide clarity on the situation.
  Upon the vehicles arrival at our shop, it was clear that it was in poor condition and required immediate attention beyond the initial issue mentioned. Despite its state, we proceeded to address the specific concerns as requested, and, additionally, out of goodwill, we undertook several repairs at no extra charge to ensure the vehicle's safety and operability. This included the replacement of a brake caliper, brake master cylinder, brake switch, and brake hoses, which were critical for safe operation.
  After completion, we ensured that the car was in good working order before returning it to you. Unfortunately, as you have stated, issues arose post-repair. We arranged for a tow to our facility at no cost to you and thoroughly inspected the vehicle again. During our assessment, it became apparent that the car suffered from numerous pre-existing conditions related to long-term lack of maintenance, which were unrelated to the services we provided.
  As a gesture of goodwill, and in recognition of your concerns, the full amount paid was refunded, even though we had gone above and beyond to try and address these additional issues without charge. We subsequently spoke with the technician at the other repair facility where your car was taken, and it was confirmed that the underlying issues with your vehicle were not caused by our initial service but were due to longstanding maintenance neglect.
  We are committed to providing exceptional service and transparency. We hope that this response helps clarify the situation and demonstrates our effort to resolve this matter fairly.
  Thank you for your understanding.
  Sincerely,
  Kwik Kar Management
  **************************************************************************

• Initial Complaint

  Date:04/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a ****************** change. They only gave me credit for $65 for the Groupon not $74.99 which is what they charge for oil change. so they charged me an additional $13.95. They refused to refund the difference Secondly they took offm y hubcaps to inspect the brakes. I did NOT request or authorize a brake inspection and that is not listed as a performed service with an oil change. When I got home i saw the left rear hubcap was missing. When I went back to see if they had it they said they didn't and they had put it back on. I said if you did then you dida poor job because it already fell off. Again no concern, no offer to locate a hubcap

  Business Response

  Date: 04/25/2024

  Subject: Response to Complaint ID ********
  
  Dear BBB,
  
  Thank you for bringing this matter to our attention regarding the complaint filed by Mr. ***** on 4/14/2024. We sincerely apologize for any inconvenience Mr. ***** experienced and appreciate the opportunity to address the issue.
  
  Upon reviewing the details of the complaint, we found that there was indeed a misunderstanding that occurred during Mr. ******* interaction with one of our team members who is currently undergoing training. This resulted in an incorrect handling of Mr. ******* requests. 
  
  However, we took immediate corrective actions to rectify the situation. We provided Mr. ***** with a new hub cab, ensuring it met his satisfaction. Additionally, to compensate for any inconvenience caused, we issued a refund to Mr. ***** for the price difference.
  
  We understand the importance of addressing customer concerns promptly and effectively. Our commitment is to provide exceptional service to all our customers, and we regret falling short of that standard in this instance.
  
  Please find below a FIVE STAR ****** review left by Mr. ****** indicating his satisfaction with the resolution we provided.

  "*****************************
  
  I had a problem with the proper amount being charged by a cashier . When I spoke with **** the owner he immediately corrected it. Great job!" 
  
  We value the opportunity to resolve this matter and appreciate Mr. ******* understanding throughout the process. Should there be any further questions or concerns, please do not hesitate to reach out to us.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  *******************
  Owner
  *********************