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Business Profile

Collection Attorneys

Scott & Associates, P.C.

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Scott & Associates, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Scott & Associates, P.C. has 2 locations, listed below.

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    Customer Complaints Summary

    • 77 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 79 year old mother that suffers with periodic Dementia was served paperwork from ***** and Associates stating that she owes $3,485.89. She cosigned for her home health aide to purchase a COUCH!! The aide received MUCH more than a couch, obviously!! The Home health aide needs to be held accountable, NOT my mother!! This company/Attorney used scare tactics on my Motherhow DARE they!!

      Business Response

      Date: 11/22/2022

      Business Response /* (1000, 5, 2022/10/03) */
      Thank you for your inquiry through the Better Business Bureau ("BBB") portal. ***** & Associates, P.C.
      ("the Firm") wishes to positively engage with you to resolve your concerns in a fair and practical way. We appreciate the opportunity to answer your concerns, however we are unable to locate a file based on the limited information provided in the inquiry.
      .
      The Firm requests that you contact our offices at (XXX) XXX-XXXX between the hours of 8:00AM and 6:00PM CT Monday - Friday in order to discuss your unique situation and concerns and deliver solutions to help.

      This communication is from a debt collector.

      Sincerely,
      ***** & Associates, PC

    • Initial Complaint

      Date:09/07/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not only did this company take money out of my account unauthorized but they also sued me and refused to respond to any offers/communication that I sent to them to resolve before the court date next week. I offered $800 to settle in full but the rep that works for them states they will not drop the case regardless and will still sue. I requested that they file a continuance but they refused. I'd appreciate it if someone would get back to me.

      Business Response

      Date: 11/10/2022

      Business Response /* (1000, 5, 2022/09/22) */
      Please see attached response letter.

    • Initial Complaint

      Date:08/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,
      I had an account with Conns total price of 2189 for a washer and dryer. I purchased in 2019 I lost my job and also informed you all of this when I called in feb I also contacted Conns who informed me my account was sold and they no longer hold my account. I received documents that state I was being sued by you all for the about mentioned about. I made payments on the items I purchased. You all decided to go to court which I never received a court date at all. On Aug the 3 you all went to court and the judge agreed with you all. You all also send me a letter after the court date stating you all were a debt collector not a law office working with Conns. You all offered for me to pay 635 to closed the account by then of Aug but you send a letter stating to pay by the 17th. This is on my credit now even though I have been talking with you and trying to work this out. I am now working again and need this resolved so the item can be removed. If there is anyway we can work this situation out. I would like help but I do not believe that I should have to pay 2000 when I made payments on this account. I would like to send the payment straight to Conns since they are the ones I signed the contract with the funds are supposed to be sent to you. That makes no sense why I'm paying ***** And Associates if Conns is the person I signed the contract. I'm not disputing the account I'm disputing the amount old. Also I wanted it to be known I tried to return these items after I lost my job Conns stated they would not take them back. If someone would please look into this I would really appreciate it. Also why was I sued for damages and not property. I did not do any damages to anything I purchased property

      Business Response

      Date: 11/10/2022

      Business Response /* (1000, 5, 2022/09/13) */
      Please see attached response letter.


      Consumer Response /* (3000, 7, 2022/09/14) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      When I called in March I was told that it would stop the court case. And my financial situation did not change until earlier this month. Also you all offered 600 to be paid instead of the 2000. Now with me just starting working and catching up on all my bill. I can do this, if you all could give me until the 20th of next month. I will have the whole six. It may come in different payment amounts. If Conns sti has my account then I should be able to pay them the 600 and not the law firm. Since they still own the account correct? I'm just curious I have seen plenty people pay on person and the account is still open and they still owe funds. I there anyone I can speak with at Conns who can verify this? Please let me know my only means of contact is through email at the moment


      Business Response /* (4000, 9, 2022/09/22) */
      We appreciate another opportunity to answer your concerns.

      As stated in our previous response to you, when we reviewed the Firm's business records on your file, which included reviewing call recordings, we were unable to verify your claim that you were told that the court case would stop due to your financial situation at the time. Rather, we told you that we would place a temporary hardship hold on it as a courtesy to you due to your financial situation at the time. You were also specifically told that this hold would not stop the lawsuit that had already been filed.

      We are happy to hear that your financial situation has changed. Our client has agreed to extend the same August settlement offer. A new payment agreement with your requested payment due date of October 20, 2022, was mailed to the same address provided in your inquiry on or around September 21, 2022. We ask that you review the document and then return a signed copy back to us. Once you complete your payment(s) per the agreement terms, we will file a Release of Judgment notifying the court that the Judgment has been satisfied.

      Conn's remains the creditor and owner of the account and they retained the Firm for legal collections. Per your request, Conn's can be contacted at (XXX) XXX-XXXX.

      We acknowledge that email is the only way to contact you at the moment. You may email us at ****@*****-pc.com. However, please be aware that Firm and client policies prohibit us from responding via email. This is to protect the security and privacy of both the Firm and our consumers. Alternatively, you may contact our offices at (XXX) XXX-XXXX between the hours of 8:00AM and 6:00PM CT Monday - Friday.

      This communication is from a debt collector.

      Sincerely,
      ***** & Associates, PC

    • Initial Complaint

      Date:08/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My problem is a get different offers no matter who i speak with even with a manger Lindsey *******

      Business Response

      Date: 09/22/2022

      Business Response /* (1000, 5, 2022/09/12) */
      We apologize that you came away with a negative experience. We would like to discuss the original offer relayed to you. You may contact our offices at (XXX) XXX-XXXX between the hours of 8:00AM and 6:00PM CT Monday - Friday.

      This communication is from a debt collector.

      Sincerely,
      Scott & Associates, PC

    • Initial Complaint

      Date:08/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scott and Associates they want me to pay them the total agreement amount but they do not want to clear all the negative on my credit that this issue caused.

      Business Response

      Date: 10/26/2022

      Business Response /* (1000, 6, 2022/09/01) */
      See attached response letter

    Scott & Associates, P.C. is BBB Accredited.

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