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Business Profile

Credit Card Processing Services

Certified Payment Processing, LP

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Certified Payment Processing, LP's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with Trans Tech since 2013 for my small business. When I decided 2 months ago to go with another company because Trans Tech was charging me huge fees they said I signed a 3 year contract n that it renews every year automatically. Which I DID NOT KNOW! They take the fees out of my bank account monthly so I put a stop on that. They are saying now I owe them $914.77 to get out of this contract. I DO NOT feel that I owe them this since I have been with them since 2013. They say they will take legal action and ruin my credit. I feel they are trying to extort money from me. I see other complaints that are very similar to mine. Can you all please help me with this.

      Business Response

      Date: 01/10/2023

      We contacted the merchant via email on 12/27/2022 stating "Closing fee of $495.00 & Collection fee of $200.00 will be waived. However, the October statement fee of $159.77 and bank return fee of $30, total of $189.77 will need to be paid. The statement fees are for the transactions you made for October 2022". Merchant responded on 1/3/2023 stating that she didn't owe any monies. We responded to the merchant on the same day with a breakdown of the charges that she does owe and gave her the phone number to contact us. We are waiting for the merchant to call us.
      See Attachment/File: BBB Review Complaint - ************************* *********** FLORIST - LOC5222528 - TRANSTECH MERCHANT GROUP.ms

    Certified Payment Processing, LP is NOT a BBB Accredited Business.

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