We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Décor

The Interior Gallery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Décor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After paying over $3,000 for a couch, it came in horrible condition. We have attempted many many times to discuss this with the company. The piping on the back was falling off out of the crate, the wiring on the electrical cord is damaged, there are pencil markings all over the back where it looks like they attempted to glue the pockets on straight. The threading in the seat is discolored and dirty, there were dirty spots on the leather itself. The company suggested we use leather cleaner. Needless to say, it didn't work. It appears like the leather was dry rotted. The color was falsely advertised as we order the pink couch and it came to us in peach, the legs don't fit and the fiberglass was cracked upon uncrating. We are extremely disappointed in our purchase. The company offered us $50 to go buy leather cleaner and hot glue to fix the poorly made piece of furniture ourselves. These are only a few of the issues. We are currently filing a complaint with BBB and will be contacting the Attorney General's Office regarding the false advertisement and the inability to work with customer service. Buyer beware. We will never be purchasing anything from this company again.

  • Initial Complaint

    Date:07/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought bathroom vanity 2199$ arrived well packed on a shipping crate was told by cs to inspect everything while driver waits .. lol to that! He couldn't leave fast enough. Luckily all in one piece . I ordered a wood vanity with white top as in their photos . What arrived was a hideous cream yellow oatmeal with specs. No thanks . No one in their right mind would install a off white counter .. anyway the agent on the phone was mean rude and non helping . Wouldn't do a thing to make this right . I want what I paid for a white vanity . See photos . Dispute filed with cc and bbb.

The Interior Gallery LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.