Complaints

This profile includes complaints for Joe East Enterprises's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Joe East Enterprises has 10 locations, listed below.

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  Joe East Enterprises

  3414 Midcourt Rd Ste 108 Carrollton, TX 75006-5092

  
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  Joe East Enterprises

  1551 S Buckner BLVD Dallas, TX 75217-1741

  
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  Joe East Enterprises

  2001 Midway Rd Carrollton, TX 75006-4959

  
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  A-1 Locksmith

  7271 Brompton St Houston, TX 77025

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  Joe East Enterprises

  2508 Highlander Way Ste 230 Carrollton, TX 75006-2532

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this solution response because:   
  they did not do the right thing the first visit ,after that ,  I had asked them about the lock they said they charge over 300 for the lock if purchased from them and recommended for me to buy my own lock .( again misguided ) I was communicating all along and they told me although they dont sell kwickset but these do work and answered my inquiries about which lock to get but failed to advice me I needed a thick door kit as well , once the thick door kit came and I sent the picture they failed to inform me it missing another part ! They have needed to return everytime  because of their lack of transparency!
  First time they do a lousy job 

  Second time the lock they said was ok to get 

  third time after seeing the picture of a missing part and still not saying pls get complete parts for us to return or this will be a separate visit  
  being a locksmith if you can anticipate on going issues about hardware and fit of locks why misguide someone making them think you care and you are saving them money, why say you care or stand behind your service but keep repeating over again and again a lack of clarity ! 
  an acceptable solution should be to fix the issue without a separate addition charge as their technician is responsible for making a third visit after seeing picture of a missing part and failing to inform its still missing a part !!! 
  btw they may not resolve this to my satisfaction but they sure made me get a PhD in locks !!!

  want to charge an additional amount , had they been clear in communicating with me , would not have led to this ! A resolution should be a complete resolution, fix all the parts or refund my money .

  Business Response

  Date: 12/04/2023

  The customer ordered a different handle set than what was recommended, which we were unable to make work with the door. We returned and agreed to honor the warranty although it was customer provided parts. The technician and his lead both advised the customer that any further work would be full price and we would not honor a warranty on customer provided parts again. We also offered a discounted rate to return for a fourth time. We can still return onsite at that discounted rate to complete the service.

  Business Response

  Date: 12/04/2023

  The first request the technician went onsite and rekeyed hardware. No parts were used. The customer was charged accordingly.

  The second request the technician went onsite to repair customer provided hardware and advised that any following trips with result in full pricing and no warranty. The customer was charged accordingly.

  The third request the technician went onsite and confirmed the customer ordered a different handle set than was what recommended for the door. A technician has to see the parts onsite to confirm if able to service. Pictures are not a guarantee. No charges for this trip and customer made aware that we do not warranty anything customer provided for future requests.

  We still offered a discounted rate to return for the fourth time although this is against policy. At this point the customer wanted to try another company. The only solution I have is to send the technician back onsite and waive the service trip fee but labor fees will be due for the work the technician completes.

  Customer Answer

  Date: 12/04/2023

  I am rejecting this response because:   

• Initial Complaint

  Date:10/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because I was quoted $95 ********** and $100 for the badges. Then once the tech was there the director of sales told me .....now the ********** is $285 or he threatened he would shut my system off. A system I own. Extremely unethical and borderline extortion. I want a refund for the difference of what I paid back. I should have only paid $195 and ended up paying $450. 

  Business Response

  Date: 11/03/2023

  Good Morning Mark,

  I apologize for the inconvenience this has caused. I did speak with our director of sales and his project coordinator.

  Our team advised you that in order for the cards to work that internet was required. You confirmed that you did have internet. We also advised that if we sent a technician out to your location and the issue was something on your end that we would have to charge for our service call and labor. 

  ************** arrived and found that there was not working internet therefore we charged appropriately. I do apologize if our teams behavior was unprofessional, that is not how we do business and have remained in business for over  70 years.