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Business Profile

Mosquito Control

MosquitoNix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mosquito Control.

Complaints

This profile includes complaints for MosquitoNix's headquarters and its corporate-owned locations. To view all corporate locations, see

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MosquitoNix has 2 locations, listed below.

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    • MosquitoNix

      2145 Chenault Dr STE 100 Carrollton, TX 75006-5082

    • MosquitoNix

      2150 Chenault Dr Carrollton, TX 75006-5022

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the MosquitoNix system for my house. The system did not provide the results as advertised by the sales ********* system is not effective at reducing mosquitos. I had informed the business several times of the lack of effectiveness. They said they would make adjustments but these adjustments never resulted in a reduction of mosquitos. On March 8, 2023 I sent MosquitoNix a service cancellation request. They chose to come to my property after this date, service the system and are now charging me a service fee. I have disputed the charge with my credit card company, MosquitoNix continues to recharge my card every month.My complaints are related to the system not working as advertised, the lack of responsiveness related to cancelling my account and the continued poor customer service related to continuing to charge my credit card for a service I cancelled.

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a mosquito spray system installed in our backyard, in which the system is supposed to go off multiple times a day and eliminate mosquitos and lake flies. We were promised the system would work on lake flies, and it does not. The issue is that they have disconnected our system for the winter and they refuse to come back and connect it now that the weather has warmed up. Our yard is overrun with mosquitoes and every time a door is opened they fly into our house. I have called them multiple times and they will never answer the phone or return phone calls. The one time I did speak to someone, they promised to send someone out to spray our yard until the system could be reconnected by them. We were told they would come on a certain date and no one showed up and no phone call. We have left several messages for them and no one returns our calls. They have now charged my credit card $80. For nothing. They are charging me money for work they are not doing and we can't even get a hold of someone to talk to about it. This is a terrible company and a very expensive system that we paid for initially and we can't even use it but are being charged anyway.

    MosquitoNix is NOT a BBB Accredited Business.

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