Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business owes me $130.90 for the difference in the price of the lounger ($970.90) versus the club rocker swivel ($840.00). We initially ordered 2 lounge chairs and 1 club rocker swivel, and changed our order within 2 days to 1 lounge chair and 2 club rocker swivels. When we initially placed our order we paid in full. The price of one lounger was $970.90. The price of one club rocker swivel was $840.00. I contacted the business owner several times since September 2023, for a refund. The last text from the business owner was 1/22/24 in which he stated "Sorry we have been closed. It comes from ********** and they haven't been in as soon as they are back I will make sure they send it to you". If this matter is not resolved as soon as possible, we will be filing suit in small claims court.

  Business Response

  Date: 02/09/2024

  We have received no such requests or communications from this customer.  We would ask this customer to reach us directly by emailing ********************************************************** as shown on the customer invoice.  If any refunds are due, there is a process in which they would complete the request and when approved it is sent same day.  We have no business numbers or customer service options that allow for text.  

  Customer Answer

  Date: 02/09/2024

  Refund has been received. 

  Customer Answer

  Date: 02/12/2024

  I have reviewed the business response and accept this resolution. 

  Refund has been received. 

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several items from this business on July 31, 2022. The owner, *****, "pressed" me to get it done as he told me I needed to order by that date in order to receive by my need by date of September 16, 2022. As the date got close and I reached out I couldn't get an answer. He finally delivered a few items on October 6. After that I have reached out NUMEROUS times to him and his assistant, ******. They always have an excuse - honestly, they are just deceitful. I've been told at least 5 times that my cushions are on the way and will be in next week, which wasn't true as I've had to go back to the location twice to repick colors due to them supposedly being discontinued. I've made numerous attempts to communicate with both him and ******. After both of them avoiding my calls and not replying to my text messages - I called from my son's phone and he immediately picked up. I asked for a refund in March, and *****, the owner originally agreed then backpedaled. He told me he purchased fabric the week before for my cushions and they were being made. That was a month ago. Earlier this week ****** reached out asking me yet again to come in and repick fabric. It's been over 9 months and I haven't received all my items which was supposed to take a maximum of 6 weeks.

  Business Response

  Date: 05/16/2023

  I am not aware of who ***** is, however *************** is correct in stating that the fabrics were discontinued.  While she is justified in her grievance, it is aimed in the wrong direction.  We went to great lengths to attempt to obtain the desired fabric for ***************. A cursory call to the fabric manufacturer (Sunbrella) would confirm that it was in fact discontinued.  Not just once was this relayed to us after great delay, but twice.  I was asked again to have the customer come in and pick another color, but I refused to do so as *************** had already came in and went was a valued customer who spent a great deal of money with us.  We then sought out searching for the fabric by calling multiple distrubutors and piecing together the required yardage that was required for an order of her size.  We finally accomplished this and had went through great expense to fulfill her order and as of today she has been delivered her cushions which in my opinion would render this filing moot.  I appreciate the request for a refund, however this will not be granted at this time as she has all her items. 

• Initial Complaint

  Date:12/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased outdoor furniture from this company in May 2022. We received a partial shipment of our furniture in October 2022. We are still missing a rocker/glider to complete our order. We have reached out to the owner of this company, Mike Turner, multiple times without a response. He rarely answers our phone calls or texts and when he does he tells us the rocker/glider is on it's way.

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2023/01/03) */
  We request that the customer refer back to his agreement. Lead times were not guaranteed and he was waiting on a backordered item. We are scheduling him for delivery as per the agreement and he was notified of this. He called while we were out of the office for holidays and must have been upset that our office was closed. Not sure what this complaint has to do with as we are performing as discussed and agreed.

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. We ordered a firepit and a propane enclosure from this business on October 9th for $3,690.68. On October 15th, our point of contact, ***** gave us a 4 to 6 week timeline for the product to be delivered to our house. On Friday, October 28th, I received "I'll be scheduling for delivery soon" from ****. I did not hear anything from **** and messaged for an update on Wednesday, November 2nd with no response. I then had to message again on the 4th to get an update and he stated "I'll be scheduling on Monday". Did not hear anything from **** that Monday and asked for an update Tuesday. He stated he was ill and told me to call him Wednesday to "get this wrapped up". He did not answer when called and I had to continue to reach out multiple times to receive an update via text from him on Thursday, November 10th when he messaged "Already waiting on bol" and "Will get with you soon". From this point on November 10th **** has been evading any calls and has been very unresponsive and vague on text. I have attached our text thread pictures for you to read. At this point I have reached out dozens of times via phone and have been sent to voicemail every time and have had to send multiple text messages to get a simple response with minimal to no information. From his delivery lead time of 6 weeks we should have had the product delivered no later than November 26th. At no point did he communicate a change in the delivery estimation or given us any indication as to why the product is delayed other than a generic "logistical issue" response. After avoiding dozens of my calls I called from my wife's phone and he answered. I was then met with hostility on the other end of the call as **** said he has no obligation to provide any amount of customer service or communication to those who buy products from him. This was not mentioned when we purchased the product. Please help as we are 9 weeks from purchase and still have no delivery of the product and have been treated poorly.

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2022/12/31) */
  Unfortunately there were some logistical challenges receiving our last shipment. While there was a delay, the customer was notified of such delay and that we would contact them once the fire pit arrived. The customer never came to store or called store for updates or information and deferred to calling the sales representative at all hours and days on his personal cell phone. This was naturally upsetting to the sales representative and would not cease until he expressed his frustration. Our apologies if this seemed "hostile" however we respectfully request all customers go through professional means when asking for status updates on their order. There is not much we can offer customer aside from his future delivery to his residence is scheduled for the 3rd of January.
  
  
  Consumer Response /* (2000, 7, 2023/01/09) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Since the filing the company has been responsive and has delivered the items invoiced. They are aware of and promised to fix some cosmetic defects that were present when the firepit was delivered. The salesperson provided me with the number and sent the invoice from the number that is now being identified as his personal cell phone. At this point I determined that the number I was given and corresponding with was used for business purposes. While the business claims that I called during all hours and days that was not the case and the salesperson wasn't called excessively which call data can prove. At no point during the correspondence did the salesperson direct me towards any other means of contact with the company. At this point I believe we have reached a resolution and as long as the cosmetic damage is repaired then we are satisfied with the response and will close this case.

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the furniture May 2022. Didn't receive the furniture until Aug/Sept 2022. Was paying for furniture that we didn't have. Said we would get the furniture in 2 weeks. The sales guy **** lied to us about when we would receive the patio furniture. l would like the business to take off at least $$2,900. for the love seats and tables that they claim were new to take off the we were charged. When we received didn't look new had damages and scratches. Would like to have 12 months to pay the balance no interest. Or if can't agree on a solution. Never received the protective covers for the cushions. Don't want to deal with the **** guy he's was very rude hung up on up on phone when we had issues before the furniture was received. Would deal with someone else. We went/drove several times to the store location to speak to him about our issues with everything tried to resolve with him. Got financed thru ******** Bank thought this would be a good experience but it was not. I disputed thru them they gave us a zero balance. Sales guy **** has texted us and called us several times since last Friday also bullying us saying that we need to get in touch with him by close of busines today Monday or "corporate will file charges against us. Please help us! so no one will have to go thru unprofessional treatment like this again. It's a horrible stressful ordeal.

  Business Response

  Date: 03/14/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Contact Name and Title: **************/ Owner
  Contact Phone: XXXXXXXXXX
  Contact Email: **************@gmail.com
  Mr. and Mrs. **** have become known to our company to persistently kvetch. We loaned them furniture and cushions, which costs a great deal of money and when they came back they were in unsellable condition. We then fulfilled their entire order. Some of the items were delivered immediately, and no promises were made to lead time due to current supply chain issues. Even in light of their complete fulfillment of their order, they continued with a chargeback through ********* ***** Then, when they were asked to remit the balance owed they ghosted us. It took several attempts and even a trip to their residence to get them to respond. No such statements were made about charges being filed, however I would like to point out that it is illegal to unjustly enrich yourself. They did agree to pay the balance owed, and asked if I could switch their cushions because the custom color they choose was not to their liking. We were still in the works in seeking an accommodation to this request while we were given notice of this complaint. They have been incredibly difficult to work with, caused us more money than it was worth and fail to mention all the great lengths and wholesale pricing they paid. There are no scratches on her furniture, the finish is a hand applied finished and white shows through sometimes. It looks the same no matter which set she purchases in that collection. This also was never mentioned to me until now. We consider this transaction now complete and wish them well.