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Business Profile

Plumber

Lawton Commercial Services - Dallas, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lawton Commercial Services - Dallas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lawton Commercial Services - Dallas, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Lawton Commercial Services - Dallas, LLC

      1424 Dunn Dr Carrollton, TX 75006-6910

    • Lawton Commercial Services - Dallas, LLC

      4815 Quarry Run San Antonio, TX 78249-4570

    • Lawton Commercial Services - Dallas, LLC

      300 E New Hope Dr STE 101 Cedar Park, TX 78613-6300

    • Lawton Commercial Services - Dallas, LLC

      PO Box 1179 McKinney, TX 75070-8148

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/22/22
      Tech arrived to preform backflow test on my business as required by city. Tech was here 15 min. Lawton charged our card on file for 2 hours in labor. We called to dispute the charge and never heard back. City never received test results either. Contacted Lawton weeks after test was done when the city threatened to fine is for being late. Lawton tested wrong device as well according to the city. Company will not refund the incorrect test service or even the extra hourly charge even though they failed to preform the required test or even report anything to city for a month after test was done. Lawton showed back up unannounced and preformed a 2nd test and charged our card an additional $97 on 7/22. Test was required by the city to be done by 7/1.

      Invoice amount $413.53

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 6, 2022/07/27) */
      Good morning ******,

      There is a BBB complaint that is not for ******** ******** ******** on our account. Could you please look into removing it?

      Thanks so much!
      Punctually Yours,

      ****** ******
      Marketing Manager
      ******** ******** ********
      *************@Benfranklinplumbing.com
      Direct Line: ************ E-Fax: ************


      Business Response /* (1000, 10, 2022/08/11) */
      As soon as we were aware of the issue our Call Center Supervisor and Operations Manager both called ***** **** to work out the problem to customers satisfaction. 6/20/2022 our technician arrived on site, knocked on door and tried to contact the store phone number and number we had on file but no answer. We returned two days later to test backflows. Our company absolutely could have done a better job in communication as the initial call to our company for service was on 6/13/2022 and our technician arrived to the jobsite 7 days later at 10:45 with no advanced notice we would be arriving. Overall we believe this is resolved after speaking with ***** **** the owner. If anything else is needed please contact us directly at XXX-XXX-XXXX.

    Lawton Commercial Services - Dallas, LLC is NOT a BBB Accredited Business.

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