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Business Profile

Professional Engineers

Bryant Consultants, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Professional Engineers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They came to my home at the request of the insurance company. They did not identify who they were. I had to contact to insurance company to find out who they were. They asked me to leave my home while they conducted their investigation. They brought over their friends and family. They talked badly about me and in my own home. They were very unprofessional.

    Business Response

    Date: 02/15/2023

    State ***************************** hired Bryant Consultants to ascertain if communicated damage to house framing was due to plumbing-leak-induced movement of the foundation serving the structure. Our staff completed the homeowner scheduled site inspection at the residence the morning of Monday, January 30, 2023. The inspection took place over approximately four hours.Upon arrival, we communicated the number of staff who would attend the inspection, introduced our staff, and communicated their planned activities to the complainant.

    Regarding the complainant's reference to staff "talking badly" about her and her home, we primarily conversed with her only to obtain the information needed for our data collection. The subject residence is large, mostly gutted, in a transitory state, and partially open to the outside environment. The site also had no room-by-room electricity (light) or heat. We had to ask many questions regarding house history, add-ons/additions, floor plan changes, recent repairs, etc., and our team did discuss the bleak condition of the home, as required to complete a comprehensive investigation.

    At no time before or during our inspection did we instruct or request the complainantto leave the premises. Due to the below freezing temperature both outside and inside the structure, we did advise the complainant that if she wished to warm-up, run errands, etc., she did not have to stay at the site; we had approximately one hour of inspection remaining at that time.We observed the complainant sitting in the car and even leaving the site for an undisclosed time.Upon her return, she met with the wife of a staff member who was delivering warm soup for a short break our staff was undertaking. We fully explained this event to the complainant, on-site, during the scheduled inspection.

    This claim has been ongoing for more than two years, so it is understandable that the process and potential outcome could be challenging/upsetting for anyone. That said, the level of service we provide as a company is vital to the success of our business and evidenced by the fact that this is the only BBB complaint ever filed against Bryant Consultants in our 25+ years in business. We take this claim seriously, and we hope to have this matter resolved quickly.

Bryant Consultants, Inc is NOT a BBB Accredited Business.

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