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Business Profile

Window Installation

Metroplex Windows & Glass
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered custom made mirrors from this company in June. For many weeks, we were told they would be installed each week. We then received weekly excuses that they were broken, delayed delivery, etc. It depended on if you spoke with ***** or ***** what information you received. They were also to install the mirrors which I also have text message proof.Today, the mirrors were delivered after many delays. The mirrors are incorrect sizes, and they did not install them. They left the mirrors against the wall and left. Instead of ***** and ***** trying to correct the situation, I received text messages from them saying "fuck you" and calling me a "cry baby". They have already been paid, and I have worthless mirrors sitting my house now. Another situation in June as well for a custom made shower glass. The shower glass is installed so poorly it almost falls over when you open the shower door. They simply told me it is what it is. We now have to have a new shower glass remade after already paying them for the horrific work.This is unacceptable. We are expecting an entire refund for the glass shower and mirrors.Happy to share all screenshot text messages.

    Business Response

    Date: 11/14/2023

    Spoke with the business who indicated that the issue was resolved with the consumer directly. They issued a refund for the mirrors and allowed the consumer to keep the product without charge. 

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