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Business Profile

Factoring Services

OperFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Factoring Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/04/2025

    Type:Billing Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction:OperFi began withholding funds on May 27, 2025, after a second message from their rep ***** **** regarding two flagged loads. I began working directly with ***, OperFis owner, on May 29 to resolve the issue.What the business committed to provide:OperFi agreed to factor our freight invoices, purchasing our receivables and advancing funds to maintain our companys cash flow. In exchange, we pay a factoring fee on every load. Their service is advertised as reliable and responsive, designed to give carriers immediate access to working capital.Resolution efforts:Ive been actively working with *** to resolve the two flagged invoices, but the justification Ive received for holding additional, unrelated funds is inconsistent. This policy is not being applied to all customers equally, and I should not be singled out. Ive had to follow up repeatedlymy emails are being ignoredjust to ask for funds that their own app shows as released, even though no payment has actually been made. This lack of transparency and follow-through has created unnecessary stress and operational delays for my business.What I am requesting:I am requesting the immediate release of all funds not tied to the two disputed invoices. The company is holding back payments from clean, unrelated loads that have no connection to the flagged freight. This has created a severe and unnecessary financial burden on my business and employees, including those uninvolved with the disputed shipments. I am also requesting a formal explanation for the hold and an internal review of their withholding policy. Holding legitimate, fee-paid funds while investigations are ongoing contradicts the core purpose of factoring.

    Business Response

    Date: 06/11/2025

    Dear BBB Dispute Resolution Team,


    Thank you for the opportunity to respond to the complaint submitted by Mr. ****** ****** of Delivered Logistics. We appreciate the chance to clarify the facts and share how OperFi acted in good faith to protect the client and swiftly resolve a complex case of freight fraud.

    Summary of Events
    On May 27, 2025, two submitted invoices from Delivered Logistics were flagged during our audit due to concerns of potential double brokering. These concerns were not unfounded. Following a detailed investigation, OperFi determined that both rate confirmations submitted by the client were forged. The documentation used legitimate broker names and accurate load sequencing, which initially passed standard verification checks.


    Subsequent outreach revealed the following:
    - The brokers originally named ****************** and **********************) confirmed they did not issue the submitted rate confirmations.
    - Both brokers also confirmed they had hired ******* ***** as a freight agent and that Mr. ***** had gained unauthorized access to their internal load boards and TMS, allowing him to fabricate realistic rate confirmations and fraudulently broker loads under their name.
    - A third-party dispatcher, located overseas, was used by Delivered Logistics to source these loads, contributing to the confusion and documentation issues.


    Despite these challenges, OperFi worked with the legitimate brokers, the client, and related parties to:
    - Confirm that the carriers driver did physically haul both loads, using GPS and ********.
    - Recover carrier integrity for both loads on the client's behalf, despite the fraudulent documentation.
    - Waive recourse on any amounts OperFi would have otherwise had the right to collect back from the client.

    Funds on Hold and Client Behavior
    During the fraud investigation:
    - OperFi placed a temporary hold on disbursements as a standard security protocol.
    - Some of the clients own ******** was found to be falsified, with the driver later admitting to disabling tracking in violation of ***** requirements.
    - Several calls were received from unauthorized drivers seeking payment updates. Despite our request that all communication come from the account owner, Mr. ****** continued to allow unauthorized third parties to contact our office and used confrontational and inappropriate language toward our staff.


    Nonetheless, we prioritized identifying and releasing funds tied to clean, unrelated loads as quickly as possible.

    Resolution and Current Status
    OperFi acted swiftly to avoid disruption to the client's operations. On June 6, 2025, we:
    - Coordinated a buyout of the clients account by a new factoring company.
    - Ensured that all early termination fees were paid by the new factor, not the client.
    - Facilitated a smooth transition of the account, releasing all funds to ensure no disruption to Delivered Logistics' business.

    Closing Statement
    We regret that this situation caused stress for the client; however, our response was prompt, thorough, and conducted in the interest of both parties. OperFi uncovered and documented a case of sophisticated fraud involving unauthorized broker access and falsified freight documents actions that could have cost the client over $8,000 if not properly investigated. When the client asked how they coud have known, we explained the importance of training their drivers of BOL documentation and encouraged the client to take our free training program which would have helped them and left them better prepare to not be in this situation to begin with. 


    Our team acted with integrity throughout, maintained communication, and ultimately helped the client continue their operations uninterrupted under a new factoring partner. We remain committed to protecting our clients and the industry from fraud and misconduct and welcome any further clarification the BBB or Mr. ****** may require.


    Sincerely,
    ****** *******
    Founder & CEO, OperFi
    **************************

    Customer Answer

    Date: 06/11/2025

    Thank you for the opportunity to respond. Im not here to nitpick every word in OperFis statement, but I do want to clarify a few key points.
    I understand and accept that two of our loads were flagged as fraudulent. That issue was never in dispute. My concern has always been with how OperFi chose to handle the aftermath. Your response claims holding funds was "standard procedure," but your accounting department told us that my loads would now go through an extra verification step something never outlined in our agreement. That rule was created midstream.
    I also didnt prevent my drivers from calling. I allowed them to reach out because I wasnt getting straight answers from you. Your staff often told me something different than what you were telling me, and the lack of internal consistency only added to the confusion. Your teams customer service and accountability clearly contributed to the escalation of this situation.
    What disappoints me most is that we ran over $300,000 through OperFi over the course of 16 months and you let the relationship deteriorate over 9 days and $5,400. That says a lot. I expected a stronger partnership from a company that profited off our volume.
    I do accept this case as resolved because you gave Basic Block what they needed to complete the buyout, and you didnt enforce early termination penalties. For that, Im grateful. But Im still confused how you charged me factoring fees on loads you never actually funded.
    Lastly, framing this situation as if OperFi "saved" me is misleading. Yes, I had issues in my operation but there were serious breakdowns in yours, too. This wasnt one-sided, and painting it that way doesnt reflect the full truth.
    Im glad the business relationship is over, but lets be honest: it didnt end with grace it ended with damage control.


    ****** ******
    ***********************


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