We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Audio Visual Consultants

Service Tech, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I manage a private estate, as well as the condo unit described, for a couple in *******ServiceTech was referred to us by the manager of the Independent Condominium building as we have a desire to add blackout shades to all rooms that do not have them (currently only the bedrooms do). I originally asked for as-built drawings from construction, but the Independent manager said they did not have those and it was best for me to work directly with ServiceTech since they were the ******** who originally installed all of the Lutron infrastructure in the building. In the beginning, ServiceTech was very responsive and came out promptly to get measurements and provide a proposal. I met with ***** (Founder/President) and ******* (Director of Professional Services) in the unitit was a bit odd that they already knew who the owner was and stated that they were in the bidding process for the original construction of the primary residence/property. ***** seemed eager to get this smaller project done in hopes of doing bigger projects at the primary residence in the future. After providing the proposal, there was some quick follow up on when it would be signed and when they would receive payment to get the parts order started. That was late September of 2023. The attached email threads show the constant delaying of timelines and false promises. I tried to call ***** directly on May 23, 2024, which is where the text thread started. In this thread is where he gave me two false installation dates that I showed up for only to be stood up by his technicians, which I dont believe were ever really scheduled. On the second occasion (7/19/24) is when he put me in touch with someone else in his office who told me they were still waiting on parts, which has been the excuse all along. This is when I asked to get a full refund, checked in a week later after no response and still have not heard anything back. Our attorney sent a letter (8/1/24) demanding a refund but have not heard back.

  • Initial Complaint

    Date:10/02/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted Service Tech to provide wiring, networking, audio visual equipment and installation for new office. Service Tech required significant payment up front for equipment purchases, etc. They continually failed to show up on scheduled work days/times, did not complete the work as contracted, and did not deliver equipment paid for in advance. We have notified them of breach of contract but they have not responded.

Service Tech, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.