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Business Profile

Collections Agencies

Hooked Recovery

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hooked Recovery's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife truck was repossessed and she was able to reinstate the lease and get her truck back. When she went to pick up her personal belongs all her weapons were missing with no inventory sheet. Theft is theft, no matter who or how or when. Police report has been filed, and will be suing and taken to small claims court.

      Business Response

      Date: 01/24/2023


      Debtor
      ***************************
      Cosigner
      *************************
      Year
      2021
      Make
      NISSAN
      Model
      TITAN
      V.I.N. 
      *****************
      Repossessed on: 01/02/2023
      Stored for 15 day(s).
      Release To Auction on 01/16/2023, 9 day(s)ago.
      Address    2900 *************    ********* , ** 77627   RECOVERYT TIME 10:28 AM

      CUSTOMER CALLED IN *******  FROM ************  AT 11:42 AM STATED SHE'S WORKING TO REDEEM UNIT - UNIT STAYED ON THE *** 15 DAYS- CUSTOMER HAD AVAILABILITY TO COME GET PROPERTY ON 1.3.23 - SHE NEVER MENTIONED FIREARM, OR ASKED WILL MY FIREARM BE OK IN THIS VEHICLE AT YOUR LOCATION (ETC) REPO'D UNIT AT 10:30AM BROAD DAYLIGHT, DRIVER STRICTLY REMEMBERS PASSENGER DOOR BEING UNLOCKED - DUE TO THE **** THIS IS THE SIDE WE BREAK INTO VEHICLE TO GET TO STRAP STEERING WHEEL OF *****S TO TOW AWAY. OUR CAMERA DRIVER WAS STILL ON SITE AND VISUALLY STANDS BY UNTIL DRIVER IS OFF THE PROPERTY FOR SAFETY REASONS, AND SHE WAS EXCITED HE DIDN'T NEED THE ADDITIONAL 3 MINUTE TO BREAK INTO THIS VEHICLE WITH BREAK IN TOOLS.
      VEHICLE IS CLEANED OUT THE MOTRNING OF 1.16.23 1HR PRIOR TO THE AUCTIONS TRANSPORTER PICKING UP THE UNIT.  VEHICLE CONTENTS CLEANED OUT AND BAGGED INTO BLACK TRASH BAGS, ITEMS IN THE *** OF THE ***** WERE LEFT INSIDE DUE TO BE WET FROM RAIN, AND LOOKED OF TRASH. 

      CUSTOMER CALLED AGAIN 01/17/2023 09:42 AM  ************ MENTION WORKING TO REDEEM VEHICLE AND WE MENTINED UNIT WAS PICKED UP BY AUCTION (SHE DIDNT LIKE THAT WE RELEASE UNIT TO AUCTION, BUT WE LISTEN TO WHAT LIEN HOLDER TELLS US TO DO)RECEIVED ANOTHER CALL AT 4:59PM ************ / AND ANOTHER 01/18/2023 08:00 AM  ************ TO REQUESTED PROPERTY PICK UP APPOINTMENT. 



      CUSTOMER SETS UP APPT TO PICK UP PROPERTY,ARRIVES, (1.18.23) AND STATES "I HOPE MY GUN ISN'T LOADED AND TOSSED IN THE **** MY *** MANAGER STATED, WE SAW NO FIREARM, WHERE WAS IT? DEBTOR STATED ON THE PASSENGER FLOOR BOARD. WHEN THE CUSTOMER CALLED BACK IN ON THE FOLLOWING DAY 1.19.23 TO SPEAK WITH MANAGER, SHE STATED FIREARM WAS IN A VERY OBVIOUS HOLSTER ON THE ***** SEAT. I STATED WE TAKE PHOTOS AS SOON AS WE GET UNIT, AND I EXPLAINED WHAT I SAW. THE CUSTOMER ALSO ADDED ON 2ND CALL THAT HER PHONE CHARGER IS MISSING, HER KNIFE THAT WAS ALSO ON THE ***** SEAT WAS MISSING....BUT HER ENTIRE PURSE WAS RECEIVED IN TACT 16 DAYS AFTER REPO....
      WE TOLD CUSTOMER TO REPORT WITH POLICE DEPARTMENT FIREARM IS MISSING AND WHOEVER IS IN POSSESSION OF THIS WILL BE CAUGHT WITH IT. 
      I REQUESTED CUSTOMERS CONTACT Lien Holder  ************** Services, LLC.  WE WILL BE COMPLETING SAME STATEMENT FOR THEM AS WELL.

      HOOKED RECOVERY OWNERSHIP AND STAFF IS PROUD TO ADVISE THEIF HAS NEVER BEEN AN ISSUE IN OUR 12YEARS OF BUSINESS. 

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