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Business Profile

Ear Nose and Throat Doctor

ENT & Allergy Center of Austin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ear Nose and Throat Doctor.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    According to my insurance company I was over charged by Austin ENT and I am due a ********* insurance company and I have left several messages with them.They will not return any of our phone calls to even discuss the matter.

  • Initial Complaint

    Date:08/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am owed a refund from this dr of $113.37. I saw *************** for an earache on 4/10/2023. At that time, I was charged and paid $155.20. My insurance at that time, ********** Blue Shield, processed the claim 4/26/2023, and determined I should pay $41.83. I am due a refund of $113.37. On 5/22/2023 I called because I had not received a refund. I had to leave a message and no one returned my call. I texted them 6/1/2023 because I could not get a return call. They gave me a new number to call. I was told by ****** that it could take up to 4 weeks to receive the refund because the lady in the office only writes the checks once a month. I called again 7/10/2023 having still not received a refund and left a message with ******. She said it could take 4-6 weeks, and that the lady who issues the checks had been on vacation the last 2 weeks of June. I called again 7/21 and left a message but no one returned the call. I called again 7/27 with no one returning my call. I also called 7/28 and ****** told me the lady who writes the checks now has COVID and hasn't written the check yet. I called again 8/4 with no answer. On 8/9 ****** called me to say the lady was writing the check that day (that I was listed on the spreadsheet although I didn't have a check **** next to my name yet). I did not receive the check, so I called again 8/17 and 8/23 with no answer. I also reached out to the insurance on Friday, 8/25 to see if they could do anything. The **** rep tried to call with no answer. I would like to get my $113.37 back from this doctor.

  • Initial Complaint

    Date:05/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there,I am currently facing an issue with one of the medical providers in Austin.They made me pay for a procedure while I was at their office and mentioned that I will receive a refund once my insurance pays for it.I received service around 11/2/2022. My insurance paid this off on 12/1/2022. Nobody from the facility has since contacted me and when I call, they are extremely rude and not empathetic. I spoke to a person named ****** and then she redirected me to *** who is their Operations admin, who has not replied to my email or returned my several calls. It is 5/23/2023, they have been dodging me and not sending the refund for almost 6 months since the date my insurance paid for this service in full. They shouldn't have charged me in the first place and now I am having to chase them for something my insurance covered fully.Would appreciate any help to resolve this asap.

ENT & Allergy Center of Austin is NOT a BBB Accredited Business.

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