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Business Profile

Garage Doors

Cedar Park Overhead Doors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Cedar Park Overhead Doors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cedar Park Overhead Doors has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/21/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed my agreement Jan 9th. They said 4-6 weeks. Its been 6 weeks and theyve not made any effort to communicate when my door will be installed. Last week I had to call. They said it would be in on Friday well it didnt come and they didnt call. I had to call again today and they still cannot confirm when the door is coming. I told them if they cant **************** by next week I want my deposit back and they said they cant. This is not right they cant give me any idea on when they will receive my door or when they can install 6 weeks after signing the contract. I feel they should refund me something for this inconvenience. Or give me my money back so I can go with a company that has better customer **********************. I dont think its fair they get my business. They dont deserve it.

      Business Response

      Date: 03/18/2024

      The Customer was calling for  an ETA  for the delivery date for his door install,  we have replaced the door since this review has been sent---Customer is Happy,  and  the Door has been installed---job completed.. 03/15/2024---

       

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired this business to send out someone to replace a sensor on our residential overhead garage door. The technician completed the job very quickly, so we asked what his hourly labor rate was then requested he install a new bottom seal on the garage door once he quoted us a price. The tech, *******, preceded to drag his feet and delayed getting the seal installed, pausing at one point for >10m because his "hands hurt when he works above his head". Now I do not mean to sound ableist, but their business is performing manual labor on OVERHEAD DOORS, so I do not think he is well suited for this job, but that is another issue entirely. Regardless, we quickly got the impression that he was running the clock to charge more. When the business handed us the invoice, we were charged an exorbitant amount for the quantity of bottom seal installed, and the whole charge went under a "door tune up", not an hourly rate as we had agreed upon. The only other thing he did to "tune up" the door was spray some WD-40 on the spring which we did not formally request. We contacted the office to dispute the charge and they were less than helpful, knocking a whopping $8.30 off the $160 bill. We are happy to pay the cost of the weathering ($51) and whatever the charge was for the sensor as well as the **** hour of labor it took to install both. They also place a "fuel charge" on the invoice which is not an industry standard for the area as far as I am aware. If your business involves driving to peoples homes and fixing things in them, your fuel and transport costs are wrapped into the labor charge. Plumbers, HVAC, ect in the area do not charge a separate "fuel fees". This is not a respectible business and they have shady post-hoc billing practices. We paid the invoice in full to avoid further conflict with the business and took the matter here to follow up.

      Business Response

      Date: 02/05/2024

      An email was sent with a partial refund.  We do not believe that the customer was overcharged but want to have a good relationship with the community so we discounted the work.  

       

      Below is my response to her. 

       

      Hello ******,


      Thank you for the feedback you provided.  I wanted to go over some of the comments made.


      The first thing I want to address is the $89.00 labor charge.  The $89.00 was not driven up by time, we price things out mainly on a flat fee structure, with the $89.00 tune up charge being the least expensive option.  There are special cases where a job might be bid out hourly but this was not one of them.  Additionally I understand that it might seem like the tech was only doing work for ************************************************************************************ your garage ready to work.  If you want me to go into detail of what goes into running a service company I am happy to do so at request but do not want to make this email too long winded. 


      Regarding the fuel fee, I do agree that $20.00 was pricey, I will get with my technician to go over distance / charge. For now I am just going to take the fuel charge off. 


      Ultimately, I want you to be happy with our services.  Hopefully my explanation helped ease some of the frustration.  In order to also help with keeping you happy I have adjusted your invoice & refunded $33.35 back to your card.  Hopefully you find this fair. 

    • Initial Complaint

      Date:02/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a appointment a week long out for a Saturday, between 8 am to 12 pm ! Requested a call before arrival the night before and was assured that would happen! At 11:55 am I contacted the company that no one had called or showed up and I was told that they called and rang door ****! Not true! I was home dealing with other things desperately want garage door fixed. I had no missed called and no one rang my door ****! When I talked to the phone person she was as rude as she was a week ago! ! When I asked to talk to a manager I was told they were on The phone . Wouldn give a me the managers name! So unprofessional ! and rude!

      Business Response

      Date: 02/27/2023

      We have this on the schedule with Customer *********************************/**/************* *************,  ******, **. 78727---phone--************---this is the day that was scheduled with the customer.  

    Cedar Park Overhead Doors is BBB Accredited.

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