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Business Profile

Remodel Contractors

Sargent Granite and Tile

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sargent Granite and Tile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sargent Granite and Tile has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sargent granite and tile were hired by my elderly parents to build a deck at our ranch house in Baird Texas. Scrap wood, nails were used. The decking within one month has warped and my elderly mother fell through the decking because of shoddy workmanship. Mr. Sargent charged over $3,000 for this work and it was not completed when he was asked to leave because he was not doing the work with correct materials, nailing the decking and horrible workmanship. We are requesting full payback of the money charged for the deck, as it has to be replaced already.

      Business Response

      Date: 03/20/2024

      I, ***** ******** was hired to build a deck for the couple stated in the complaint. It was myself and 2 of my employees that built the deck. All materials were purchased new from lowes, there was no scrap material and or used nails or any used materials. The elderly gentleman observed us working on the deck and never said anything about materials or anything that would have led us to believe that they were not happy with our work. We were not at any time asked to leave the job for any reason what so ever. When deck was finished, we were told everything looked good and were paid in full. The picture that was uploaded with complaint, does not show any warping or any holes where the gentlmans mother could have fallen thru. This is the first we are hearing of the claims about the materials, being asked to leave the job an so on. I have 2 employees that were there everyday until we finished the job that can attest to that. We stand behind our work and warranty it, if we would have been contacted by the complaintent or his parents, we would have gladly went out and taken a look at their concerns and tried to address them. And again, we were never asked to leave the job for any reason, job was completed and we were paid in full and were under the understanding that they were happy with everything. I would like to see updated pictures that would show the claims aka warped wood, hole that was fallen thru etc.

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