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Business Profile

Door Repair

Aggieland Door Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5, 2022, **** came to my home and gave me an estimate for refinishing my front doors.May 17, I called and gave him my Credit card number for the $255 deposit he requested. I have a receipt he sent me for that transaction. May 31, he did not show up for the scheduled refinish at 10 am. After several attempts I finally spoke with him that afternoon. His excuse was that the humidity was too high.June 9, 10am was the rescheduled date for the job. Again, he did not show up and he did not call. I called and left a message that afternoon to cancel this job and refund my deposit. No response. Many attempts to contact by phoning and by text. Any help would be appreciated.

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a door refinishing service from Aggieland Door Restoration LLC. Our entry door was broken in an accident while being refinished by this business. The business owner agreed to 1) repair our broken door as a temporary fix and 2) cover the cost of a replacement entry door that we selected. The business glued our broken door together and returned it, but has not covered the cost of the replacement door. I ordered a replacement door and sent the invoice to the business owner, but he is now refusing to pay for the replacement door. I am requesting that the owner uphold his agreement and pay for the replacement door. A detailed timeline of the events that occurred and agreement between the business and customer is provided ********************* complaint timeline and agreement.pdf) with the referenced supporting documents.

Aggieland Door Restoration is NOT a BBB Accredited Business.

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